Service Desk Technician

@ Deel

About Deel

Deel is the all-in-one payroll and HR platform for global teams, enabling businesses to scale smarter, faster, and more compliantly. With a presence in 150+ countries, Deel supports every worker type with AI-powered tools and a fully owned payroll infrastructure.

Role Overview: Service Desk Technician

This role supports a full tech stack, providing white glove support to Executives and Department Heads. You will manage escalations, train and coach your team, and streamline IT processes while ensuring compliance with security and audit requirements.

Responsibilities

• SaaS management for the full tech stack of the organization.
• Provide white glove support to Executives and Department Heads.
• Manage escalations and offer team leadership including technical training.
• Configure, update, troubleshoot, and maintain software and hardware.
• Collaborate with cross-functional teams including InfoSec and DevOps.
• Create Knowledge Base articles and improve IT processes.

Required Skills

• Experience with SSO configurations, integrations, and troubleshooting.
• Understanding of security control requirements (SOC II, PCI, SOX).
• MDM solution management and IT best practices in software and user management.

Desired Skills and Experience

• 4+ years of leadership or related IT experience.
• Bachelor degree in Computer Science or related field, or equivalent experience.
• Experience with IdP and SSO platforms like OneLogin or Okta.
• Proficiency with Microsoft Suite, including Intune, and familiarity with MacOS.

Total Rewards & Benefits

Competitive pay, scalable benefits, stock grant opportunities, and remote work flexibility including optional WeWork access.

Key skills/competency

• SaaS Management
• IT Support
• Team Leadership
• SSO Configuration
• Technical Training
• Troubleshooting
• Security Compliance
• Process Improvement
• Hardware Maintenance
• Cross-functional Collaboration

Location

This role is available in LATAM or APAC regions.