Senior Customer Success Manager @ Deel
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About Deel
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business by combining HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and fully owned payroll infrastructure, Deel supports every worker type in over 150 countries.
Company Impact and Culture
Join one of the largest globally distributed companies with 6,000 team members spanning over 100 countries. Recognized by CNBC, Forbes, and Deloitte, Deel is transforming global talent management with a $12 billion valuation and $1B in ARR.
Role Overview: Senior Customer Success Manager
This role focuses on high-value strategic accounts, proactive risk management, and building strong relationships with senior stakeholders. You will drive adoption of platform features and work closely with internal teams to deliver an exceptional customer experience.
- Develop comprehensive account strategies for long-term success.
- Identify and mitigate risks proactively.
- Build relationships and understand customer business needs.
- Gather and relay product feedback to internal teams.
- Drive customer adoption and retention through platform engagement.
Qualifications
Minimum 6+ years of relevant, client-facing experience in fast-growth startups, management consulting, investment banking, or private equity. Must be quantitatively inclined, data savvy, and a proven relationship builder. A self-starter with a track record of achievement, strong analytical skills, and a growth mentality is essential for this role.
Total Rewards and Benefits
Enjoy competitive pay with stock grants, scalable benefits, and perks. Benefit from the flexibility of remote work with optional WeWork access.
Equal Opportunity and Accommodations
Deel is an equal opportunity employer committed to diversity and inclusion. Accommodation is available on request throughout the recruitment process.
Key Skills/Competency
- Strategic Accounts
- Risk Management
- Relationship Building
- Account Strategy
- Customer Experience
- Project Management
- Data Analysis
- SaaS
- HRIS
- Compliance
How to Get Hired at Deel
🎯 Tips for Getting Hired
- Research Deel's culture: Study their mission and recent achievements.
- Tailor your resume: Highlight client-facing and strategic experience.
- Prepare data examples: Showcase analytical and project management skills.
- Practice interview insights: Emphasize relationship building and risk management.