Marketplace Operations Manager

About the Marketplace Operations Manager Role at Deel

Deel is a leading all-in-one payroll and HR platform for global teams, dedicated to unlocking global opportunity. As the fastest-growing SaaS company in history, Deel is revolutionizing how talent connects with world-class companies, breaking down traditional hiring borders. In 2024, Deel processed $11.2 billion in payments across nearly 100 currencies and provided comprehensive healthcare and benefits in 109 countries. Recognized by CNBC, Forbes, and Y Combinator, Deel maintains high customer satisfaction, boasting a 4.83 average rating from 15,000 reviews.

Joining Deel as a Marketplace Operations Manager offers a career accelerator, placing you at the forefront of the global work revolution. You will tackle complex challenges impacting millions, driving meaningful impact within a company valued at $17.3 billion and achieving $1 billion in ARR in just five years, building expertise that makes you a sought-after leader in global work transformation.

This role focuses on serving as the operational architect for Deel's transition to a curated B2B ecosystem. You will be central to the "one-marketplace" experience, ensuring app discovery, license management, service referrals, and software resale operate seamlessly. Your leadership will turn marketplace activity into a high-impact revenue stream while ensuring a frictionless experience for Deel’s customers.

Key Responsibilities

• Marketplace Operations: Own the day-to-day operations of Deel’s app resale and marketplace infrastructure (web + in-platform). Maintain accurate partner and app listings, including positioning, pricing, service models, and geographic coverage. Ensure the marketplace acts as a trusted single source of truth for internal GTM teams and customers.
• App Resale Motion Enablement: Support the execution of app resale motions across priority partners/vendors and categories. Operationalize workflows for license provisioning, transfers, and renewal routing. Distinguish and operationalize managed vs. self-managed resale offerings in collaboration with Operations and GTM stakeholders. Coordinate with Procurement and partner/vendor stakeholders as resale workflows evolve.
• Quality, Curation & Partner Tier Governance: Apply and maintain a high bar for client-facing marketplace quality, prioritizing differentiated B2B solutions over low-signal offerings. Implement tiering and filtering logic to ensure high-fit partners receive high-fit lead flow. Own continuous evaluation of partner relevance by segment, use case, and market demand.
• Lead Flow, Monetization, & Commercial Tracking: Manage lead distribution and track reciprocal value exchange from resale and marketplace partners. Support governance of discounts, margin logic, and commercial terms visibility. Track key monetization KPIs and partner performance with RevOps and Partnerships. Own operational reporting on outbound referrals, conversion, and resale contribution.
• Internal Enablement & Cross-Functional Collaboration: Serve as the go-to resource for AEs, CSMs, and OBMs for partner and app referral routing and general inquiries. Create clear internal guidance on partner and app selection, alternatives, and customer-fit use cases. Surface field feedback to inform roadmap, partner prioritization, and marketplace UX improvements. Collaborate with Product Partnerships and Partner Marketing on campaigns and bundles to build initial and sustained long-term adoption.

Requirements

The ideal candidate will possess 3–6 years of experience in B2B marketplace, partner, ecosystem, GTM operations, or a related SaaS/tech role. You should have experience supporting resale, licensing, procurement-adjacent workflows, or partner commercial programs. Strong operational execution across data integrity, process design, and cross-functional coordination is essential, along with a solid understanding of B2B software categories (HRIS, ATS, security, finance, productivity, IT ops). The ability to define and enforce quality/tiering standards in partner ecosystems is required, as is comfort with revenue-share/discount mechanics and performance tracking. Excellent communication and documentation skills for partner positioning and GTM enablement are key. Experience with marketplace and app store operations is a bonus.

Total Rewards

Deel offers fair and competitive pay with scalable benefits, rewards, and perks designed for inclusivity and access. This includes stock grant opportunities (dependent on role, employment status, and location), additional perks based on employment status and country, and the flexibility of remote work, including optional WeWork access.

Key skills/competency

• Marketplace Operations
• B2B Ecosystem Management
• GTM Strategy
• Partner Relationships
• License Management
• Workflow Automation
• SaaS Operations
• Revenue Monetization
• Cross-functional Collaboration
• Data Integrity