Manager, Customer Onboarding

Manager, Customer Onboarding

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity. Built for today's work, Deel integrates HRIS, payroll, compliance, benefits, performance, and equipment management. With AI-powered tools and proprietary payroll infrastructure, Deel supports all worker types across 150+ countries, enabling smarter, faster, and more compliant scaling for businesses.

Our globally distributed team of 7,000 spans over 100 countries, speaks 74 languages, and fosters a dynamic culture of continuous learning and innovation.

Why Join Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is revolutionizing how global talent connects with world-class companies. We break down traditional hiring and career opportunity barriers, building infrastructure for the future of work and promoting a diverse, inclusive global economy. In 2024, we processed $11.2 billion in payments across nearly 100 currencies and provided healthcare and benefits in 109 countries.

Our momentum is evident in our accolades: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list, alongside a 4.83 average rating from 15,000 reviews on G2, Trustpilot, Captera, Apple, and Google.

Your journey at Deel will accelerate your career. At the forefront of the global work revolution, you'll tackle complex challenges impacting millions of working lives. With a $17.3 billion valuation and $1 billion in Annual Recurring Revenue (ARR) in just over five years, you'll drive significant impact and develop expertise highly sought after in the transformation of global work.

Responsibilities of a Manager, Customer Onboarding

• Managing and growing a team of Onboarding Managers (OBMs) who support customer onboarding.
• Recruiting, hiring, and training new team members to ensure readiness and alignment.
• Responsible for fostering team motivation and supporting individual personal development plans.
• Helping to establish Key Performance Indicators (KPIs) for the team and ensuring their achievement.
• Becoming an expert user of the Deel platform and ensuring the team also achieves expert status.
• Jumping on escalations, assisting the team with difficult customers and complex cases, and driving to resolution.
• Driving initiatives that impact cross-onboarding teams and facilitating holistic improvement of customer journeys.
• Partnering with internal teams including Sales, Support, Operations, Product, and Engineering for optimal customer experience.
• Suggesting and implementing ideas to optimize customer onboarding workflows through process improvements and product automation.
• Leading key internal initiatives and projects to enhance operational efficiency.
• Providing consistent training, constructive feedback, and coaching to onboarding managers for continuous learning and development.

Qualifications

• 2-5 years of experience in Customer Onboarding or Customer Success for a B2B SaaS product.
• Strong project management skills, with a proactive focus on anticipating next steps.
• High attention to detail and ability to design organized onboarding plans.
• Customer-focused approach with proven experience in building strong customer relationships.
• A team player with demonstrated experience working effectively in diverse teams.
• Strong communication skills, capable of presenting complex ideas clearly in writing, presentations, and verbally.

Total Rewards & Benefits

Deel offers fair and competitive pay with scalable benefits, rewards, and perks designed to reflect our commitment to inclusivity and access for all. You'll enjoy stock grant opportunities based on your role and location, additional perks specific to your employment status and country, and the flexibility of remote work, including optional WeWork access.

Key skills/competency

• Customer Onboarding
• Team Leadership
• Project Management
• B2B SaaS
• Customer Relationship Management
• Process Improvement
• KPI Management
• Cross-functional Collaboration
• Escalation Management
• Training & Coaching