Manager, Customer Onboarding

About Deel

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. As the fastest-growing SaaS company in history, Deel is transforming how global talent connects with world-class companies, breaking down traditional borders. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries, enabling businesses to scale smarter, faster, and more compliantly.

Our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. In 2024, Deel paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits in 109 countries. The company has achieved significant recognition, including CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and a $17.3 billion valuation with $1 billion in ARR.

Joining Deel means accelerating your career at the forefront of the global work revolution, tackling complex challenges that impact millions of people's working lives.

About the Role: Manager, Customer Onboarding

As a Manager, Customer Onboarding at Deel, you will play a crucial role in leading a growing team responsible for ensuring a seamless and effective onboarding experience for new customers. This position involves not only managing and developing your team but also driving strategic initiatives to optimize customer journeys and collaborating cross-functionally to deliver exceptional customer satisfaction.

Responsibilities

• Manage and lead a growing team of Customer Onboarding Managers (OBMs).
• Recruit, hire, and provide comprehensive training for new team members.
• Foster team motivation and support individual professional development.
• Set and monitor Key Performance Indicators (KPIs) to ensure team objectives are met.
• Become a Deel platform expert and ensure your team also achieves expert status.
• Address escalations, assist the team with complex customer cases, and drive resolutions.
• Lead initiatives impacting cross-onboarding teams and enhance holistic customer journeys.
• Partner with internal teams (Sales, Support, Operations, Product, Engineering) to optimize customer experience.
• Suggest and implement process improvements and product automation for onboarding workflows.
• Provide ongoing training, feedback, and coaching to Onboarding Managers.

Qualifications

• 2-5 years of experience in Customer Onboarding or Customer Success for B2B SaaS products.
• Demonstrated strong project management skills with proactive anticipation of next steps.
• High attention to detail, capable of designing structured onboarding plans.
• Customer-focused approach with proven experience in building strong customer relationships.
• A collaborative team player with experience in diverse team environments.
• Strong communication skills, articulate in writing, presentations, and verbal interactions.

Total Rewards & Benefits

Deel is committed to providing fair and competitive pay, along with scalable benefits and perks that reflect inclusivity and access for all. Benefits include stock grant opportunities (dependent on role, employment status, and location), additional perks based on employment status and country, and the flexibility of remote work, including optional WeWork access.

Deel is an equal-opportunity employer, valuing diversity and encouraging applications from all qualified candidates.

Key skills/competency

• Customer Onboarding
• Team Leadership
• Project Management
• B2B SaaS
• Customer Success
• Process Improvement
• Cross-functional Collaboration
• Performance Management
• Client Relationship Management
• HR/Payroll Software