IT Support Technician, EMEA

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity for every person, team, and business. Built for today's world of work, Deel integrates HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Utilizing AI-powered tools and a fully owned payroll infrastructure, Deel supports all worker types in over 150 countries, helping businesses scale smarter, faster, and more compliantly.

Our globally distributed team of 7,000 spans more than 100 countries, speaks 74 languages, fostering a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is revolutionizing how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, we processed $11.2 billion in payments to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries, ensuring people are paid and protected, regardless of their location.

Our momentum is evident in our achievements and high customer satisfaction, including recognition on the CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator’s top companies list, all while maintaining an impressive 4.83 average rating from 15,000 reviews across major platforms. Your experience at Deel promises to be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum, backed by a $17.3 billion valuation and $1 billion in Annual Recurring Revenue (ARR) in just over five years, you'll drive meaningful impact while building expertise that will make you a sought-after leader in the transformation of global work.

Responsibilities

• Overall Identity and Access Management responsibilities of the software stack.
• Provision, deprovision, license assignment, group assignment, secure and general access administration according to Onboarding/Offboarding requirements.
• Execute some manual processes and some through tools such as Okta, Lumos, or similar.
• Handle IT/IAM Support Tickets on a daily basis to troubleshoot, provision access, and to manage and administer applications like Google Workspace domains, Slack, Microsoft, Okta, Zendesk, Zoom, Lumos, etc.
• Availability to work from Saturday to Wednesday.
• Provide weekly technical support for new hire cohorts.
• General management of devices with Operating Systems of both Windows & Microsoft.
• Provide technical support on company-wide webinars and meetings.
• Create documentation for any new process that is introduced.
• Update internal onboarding/off-boarding information from time to time according to company’s requirements.
• Ability to handle at least 40+ support tickets on a daily basis.

Required Skills:

• Strong verbal and written communication skills.
• IT experience in a fast-paced environment.
• Strong technical skills to analyze, troubleshoot, and support Operating Systems, MDM Softwares, and other cloud-based software.
• Basic understanding of scripting languages: GAM, PowerShell, and Bash.
• Ability to drive priority and time management of efforts to support/resolve assigned activities and communicate results/findings to users/management as necessary.
• Thorough understanding of interdepartmental relations.

Desired Skills and Experience:

• Bachelor of Science in Computer Science or a related field or equivalent experience.
• Three or more years of work experience as an IAM Analyst/Technician, IT Support, or related position.
• 2+ years of experience building and managing Okta Workflows to optimize back-office IT processes for large-scale organizations (1,000+ users).
• Strong proven experience creating automation flows with platforms such as Zapier, Workato, N8N, or equivalent on a monthly basis.
• Any IT Support, IT Administration, or specific software certification is a plus.
• Proven experience in administering applications like Okta, Slack, Jira, Google Workspace.
• A deep understanding and familiarity with:
  • Role Based Access Control, Directory Services, Privileged Access Management, Directory Extensions, Single Sign-On, Password Vaults, Multi-Factor Authentication (MFA).
  • MDM softwares such as Jamf, Kandji, Intune, Airwatch or similar.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy:

• Stock grant opportunities dependent on your role, employment status and location.
• Additional perks and benefits based on your employment status and country.
• The flexibility of remote work, including optional WeWork access.

Key skills/competency

• Identity and Access Management
• IT Support
• Troubleshooting
• Google Workspace
• Okta
• MDM Software
• Scripting (GAM/PowerShell/Bash)
• Automation
• Role Based Access Control
• Multi-Factor Authentication