Customer Success Manager

About Deel

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

The Opportunity: Customer Success Manager

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Key Responsibilities

• Manage a high volume of small-spend accounts in the Mid-Market (MM) segment.
• Identify and proactively address risks that could lead to customer churn.
• Build strong client relationships, pinpointing pain points, offering solutions, and spotting growth opportunities.
• Act as the voice of the customer, gathering product and operational feedback for internal stakeholders.
• Deliver exceptional day-to-day customer experience.
• Coordinate with internal teams to ensure prompt resolution of customer requests.
• Drive adoption of platform features to enhance customer experience and retention.

Qualifications

• Minimum of 2+ years of relevant client-facing work experience.
• Previous experience in a fast-growth startup, top-tier management consulting, investment banking, or private equity.
• A relationship builder who handles challenges calmly and celebrates client successes.
• Quantitatively inclined and data savvy, adept at drawing insights from complex data.
• Reliable, motivated self-starter with a passionate growth mindset, thriving in fast-paced environments.
• Solid track record of achievement, demonstrating quantifiable business impact and quick assumption of responsibilities.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Curious by nature and driven to make an impact.

Total Rewards & Benefits

Deel offers a comprehensive total rewards package designed for inclusivity and access, including stock grant opportunities (dependent on role, status, and location) and additional perks. Enjoy the flexibility of remote work, with optional WeWork access.

Equal Opportunity Employer

Deel is an equal-opportunity employer committed to cultivating a diverse and inclusive workplace. We value all backgrounds and experiences, providing accommodations for applicants with disabilities upon request.

Hiring Process & Technology

Our hiring process primarily relies on interviews and role-related assessments. We may utilize Automated Employment Decision Tools (AEDT) and AI systems to assist in candidate evaluation, particularly for experience, skills, and qualifications. As a fully remote company, AI-powered deepfake and fraud detection technologies are used for identity verification. All processing complies with Data Protection, AI Governance, and Labour Laws, with human oversight maintained for all final hiring decisions. Your personal data is not used to train AI models.

For NYC Residents: An independent bias audit on AEDT has been conducted; results are available at Ashby, Covey.

Key skills/competency

• Customer Relationship Management
• Client Engagement
• Churn Prevention
• Revenue Growth
• Strategic Guidance
• Cross-functional Collaboration
• Data Analysis
• Problem Solving
• Product Adoption
• Communication Skills