Customer Onboarding Manager

About Deel

Deel is the all-in-one payroll and HR platform for global teams, dedicated to unlocking global opportunity for every person, team, and business. Built for today's world, Deel seamlessly integrates HRIS, payroll, compliance, benefits, performance, and equipment management. With AI-powered tools and a proprietary payroll infrastructure, Deel supports diverse worker types across 150+ countries, enabling businesses to scale smarter, faster, and with greater compliance.

As one of the largest globally distributed companies, Deel's team of 7,000 spans over 100 countries and speaks 74 languages, fostering a connected and dynamic culture that drives continuous learning and innovation for its customers.

Why Join Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is revolutionizing how global talent connects with world-class companies, breaking down traditional hiring and career barriers. We're building the infrastructure for the future of work, promoting a more diverse and inclusive global economy. In 2024, Deel processed $11.2 billion in payments across nearly 100 currencies and provided healthcare and benefits in 109 countries, ensuring global worker protection and timely payments.

Our achievements, including recognition on CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator’s top companies list, along with a 4.83 average rating from 15,000 reviews, reflect our strong momentum and customer satisfaction.

A career at Deel offers accelerated growth, placing you at the forefront of the global work revolution. You will tackle complex challenges impacting millions of working lives. With a $17.3 billion valuation and $1 billion in Annual Recurring Revenue (ARR) in just over five years, you will make a significant impact and develop expertise highly sought after in the evolving global work landscape.

Responsibilities of a Customer Onboarding Manager

• Guide customers through low to medium-touch onboarding and offboarding journeys effectively.
• Support teammates with escalations and daily questions regarding processes and Deel products.
• Take on additional responsibilities to lead complex projects, driving process and product enhancements to benefit wider teams.
• Become a Deel product expert to ensure prompt and successful customer setup.
• Resolve client issues and proactively champion their success.
• Collaborate with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver superior customer experiences.
• Propose and implement ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Qualifications

• Minimum of 3+ years of relevant experience in an onboarding or integration manager role, with a strong understanding of launching and managing complex onboarding journeys.
• Proven experience managing complex B2B SaaS products and rapidly gaining product expertise.
• A creative approach to problem-solving, embracing challenges with available tools.
• Excellent communication skills, both written and presentation.
• A skilled relationship builder who maintains composure during crises or criticism and celebrates partner successes.
• Demonstrated understanding of project management principles and the ability to successfully lead projects to completion.
• A reliable, motivated self-starter with a passionate growth mindset. You thrive in fast-paced environments, are resilient to setbacks, adapt to pivots, and excel in roles requiring high responsibility.
• A solid track record of achievement, such as success in a top-tier company, quantifiable business impact, quick assumption of responsibilities, or competitive awards.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Naturally curious and driven to make a significant impact.

Total Rewards

Deel offers fair and competitive pay, along with scalable benefits, rewards, and perks that reflect our commitment to inclusivity and access for all.

Benefits include:

• Stock grant opportunities (dependent on role, employment status, and location).
• Additional perks and benefits tailored to employment status and country.
• Flexibility of remote work, including optional WeWork access.

Key skills/competency

• Customer Onboarding
• SaaS Product Management
• Project Management
• Process Improvement
• Client Relationship Management
• Problem-Solving
• B2B SaaS
• Data Analysis
• Cross-functional Collaboration
• Workflow Optimization