Customer Onboarding Manager

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Join Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Your Role as a Customer Onboarding Manager

As a Customer Onboarding Manager, you will be instrumental in ensuring the successful integration of Deel's clients, guiding them through complex onboarding and offboarding processes. You will serve as a product expert, troubleshoot client issues, and actively contribute to optimizing workflows.

• Help customers navigate low and medium-touch onboarding and offboarding journeys.
• Support teammates with escalations and daily questions regarding processes and Deel products.
• Take on additional responsibilities to lead complex projects, driving process and product improvements for broader team impact.
• Set customers up for success promptly by becoming a comprehensive expert in Deel products.
• Problem-solve client issues and proactively advocate for client success.
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver an exceptional customer experience.
• Suggest and implement ideas for optimizing customer onboarding workflows through process improvements and product automation.
• Lead key initiatives and internal projects.

Qualifications

We are looking for a highly motivated and experienced individual with a strong background in customer onboarding within a SaaS environment.

• Minimum of 3+ years of relevant experience in an onboarding/integration manager role, with a strong understanding of launching and managing complex onboarding journeys.
• Experience managing a complex B2B SaaS product and quickly becoming a product expert.
• Creative approach to problem-solving, embracing challenges with available tools.
• Excellent communicator with strong written and presentation skills.
• A relationship builder who remains calm under pressure and celebrates partner successes.
• Demonstrated understanding of project management principles and ability to successfully lead projects to completion.
• A reliable, motivated self-starter with a passionate growth mentality, thriving in fast-paced, high-responsibility roles.
• Solid track record of achievement, including success at a top-tier company, quantifiable business impact, quickly assuming responsibilities, or winning competitive awards.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Naturally curious and interested in making a significant impact.

Total Rewards & Work Environment

Deel offers a comprehensive total rewards program designed to be fair, competitive, and inclusive. We support our global workforce with scalable benefits and perks that meet individuals where they are.

• Stock grant opportunities (dependent on role, employment status, and location).
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work, including optional WeWork access.

Key skills/competency

• Customer Onboarding
• SaaS Product Management
• Client Relationship Management
• Project Management
• Process Improvement
• Product Expertise
• Problem-Solving
• B2B Client Success
• Workflow Optimization
• Data Analysis