Customer Onboarding Manager, PEO

About Deel

Deel is the all-in-one payroll and HR platform designed for global teams, with a vision to unlock global opportunity for every person, team, and business. The platform seamlessly integrates HRIS, payroll, compliance, benefits, performance, and equipment management. Leveraging AI-powered tools and a fully owned payroll infrastructure, Deel supports diverse worker types across 150+ countries, enabling businesses to scale smarter, faster, and more compliantly.

Our globally distributed team of 7,000 individuals spans over 100 countries and speaks 74 languages, fostering a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why Join Deel?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is revolutionizing global talent connectivity with world-class companies, breaking down traditional hiring and career opportunity barriers. We are building the essential infrastructure for the future of work, promoting a more diverse and inclusive global economy. In 2024, Deel processed $11.2 billion in payments across nearly 100 currencies and provided healthcare and benefits in 109 countries, ensuring global worker protection and timely compensation.

Deel's rapid momentum is validated by accolades such as CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and consistent recognition on Y Combinator’s top companies list. We also boast a strong customer satisfaction record with a 4.83 average rating from 15,000 reviews across major platforms.

A career at Deel offers unparalleled acceleration. You will be at the forefront of the global work revolution, addressing complex challenges that impact millions of working lives. With Deel's momentum—including a $17.3 billion valuation and $1 billion in Annual Recurring Revenue (ARR) in just over five years—you will drive significant impact and develop expertise highly sought after in the transformation of global work.

The Role: Customer Onboarding Manager, PEO

As a Customer Onboarding Manager, PEO, you will be the primary point of contact and trusted advisor for Deel's clients, both internally and externally. Your core responsibility will involve successfully onboarding clients and establishing durable relationships that ensure their long-term success with Deel. You will provide strategic guidance during the onboarding phase, addressing operational and product-related inquiries. Simultaneously, you will act as a client advocate internally, championing new products and capabilities to foster client business expansion with Deel. Project management of all involved stakeholders will be crucial for facilitating on-time onboarding.

Responsibilities

• Guide customers through low and medium-touch onboarding and offboarding journeys.
• Support teammates with escalations and daily questions regarding processes and Deel products.
• Undertake additional responsibilities to lead complex projects and drive process/product improvements impacting wider teams.
• Ensure customer success through timely setup by becoming an expert in Deel products.
• Problem-solve client issues and proactively advocate for client success.
• Collaborate with internal teams like Sales, Support, Operations, Product, and Engineering to deliver an exceptional customer experience.
• Suggest and implement ideas for optimizing customer onboarding workflows through process improvements and product automation.
• Lead key initiatives and internal projects.

Qualifications

• Minimum of 3+ years of relevant experience in an onboarding or integration manager role, with a strong understanding of launching and managing complex onboarding journeys.
• 1-2 years of experience with Professional Employer Organization (PEO).
• Experience managing a complex B2B SaaS product and quickly becoming a product expert.
• Demonstrated creative approach to problem-solving and eagerness to tackle challenges with available tools.
• Excellent communication skills, both written and presentation.
• A strong relationship builder who maintains composure during crises or criticism and celebrates partner successes.
• Proven understanding of project management principles and the ability to lead projects to successful completion.
• A reliable, motivated self-starter with a passionate growth mindset, thriving in fast-paced, high-responsibility environments.
• Solid track record of achievement, evidenced by success in a top-tier company, quantifiable business impact, rapid assumption of responsibilities, or competitive awards.
• Strong analytical foundation with the ability to manipulate and synthesize data.
• Curious by nature and driven to make a significant impact.

Total Rewards & Perks

Deel is committed to providing fair and competitive pay, along with scalable benefits, rewards, and perks that reflect inclusivity and accessibility for all.

• Stock grant opportunities (dependent on role, employment status, and location).
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work, including optional WeWork access.

Key skills/competency

• Customer Onboarding
• PEO Experience
• SaaS Product Management
• Client Relationship Management
• Project Management
• Process Improvement
• Problem Solving
• Client Advocacy
• HR & Payroll Platforms
• Global Operations