Customer Service Teammate (part time / seasonal)
Decathlon · Burnaby, BC
- On site
- Part-time
- CA$35,000 / year
- Burnaby, BC
Job highlights
- Be the first and last point of contact.
- Handle checkouts, returns, and member sign-ups.
- Assist with online orders and in-store events.
- Promote active lifestyle and company values.
- Join a growing company with career opportunities.
About the role
About Decathlon Canada
Decathlon arrived in Canada in 2018, with its first store opening in Brossard, Québec. Today, Decathlon Canada has over 1,000 teammates, more than 15 stores, two distribution centers, and an e-commerce platform that services our mission: make the benefits of sports accessible to as many people as possible. Do you want to make a difference in the lives of people around you? Join our team!
Our Values:
- Responsibility
- Vitality
- Authenticity
- Generosity
Why Join Our Team?
Do you like to be active, alone or with family and friends? That's all it takes to work for us! You don't have to be an Olympic athlete. And as Decathlon is growing, there are many career development possibilities along the way! At Decathlon, there is no limit to your professional or personal ambitions.
Your Benefits
- Bi-weekly bonus: Each pay period is a game we win as a team, and we immediately share the benefits with all our teammates!
- An opportunity to grow: Access to our own school—Academy—for personal and professional development.
- Eco-conscious: Join a company that protects our planet through sustainable products and concrete actions.
- Perks: Discounts on products, gear testing opportunities, and free access to our sports facilities.
- Team Culture: Privileged team moments and authentic relationships—we play as a team!
- Well-being: Time for yourself (holidays, personal days, and flexible hours).
- Security: Complete insurance program (telemedicine, medical, dental) starting at 30 hours a week.
- Financial Future: Green travel bonuses, a private share ownership program, and RRSP contributions.
What You'll Be Doing:
As a Customer Service Sport Advisor, you are the first and last point of contact for our users. You represent the face of Decathlon Metrotown, ensuring every visit ends on a high note.
- Welcoming Users: Greet our customers with energy and help them navigate our store and services.
- The "Finish Line": Handle checkouts and returns efficiently, ensuring a smooth and positive transaction experience.
- Member Advocacy: Promote the benefits of becoming a Decathlon member and help users join our community.
- Omnichannel Support: Assist with "Click & Collect" orders and help customers find products through our e-commerce platform.
- Department Support: Provide support to teammates in other departments and assist with store events.
- Safety & Standards: Ensure the welcome desk and checkout areas are clean, organized, and inviting at all times.
Personality & Character:
At Decathlon, first and foremost, we are recruiting personality and character.
- The Ultimate Host: You love people and find genuine joy in helping others solve problems.
- Vital and Authentic: You bring high energy to the floor and are a true ambassador for the active lifestyle.
- Problem Solver: You remain calm under pressure and can handle busy Metrotown crowds with a smile.
- Team Player: You understand that the front desk is the heart of the store’s flow and you’re always ready to jump in where needed.
Ready to join the roster? Apply today!
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know.
Key skills/competency
- Customer Service
- Retail Operations
- Sales
- Teamwork
- Communication
- Problem-Solving
- Cash Handling
- Product Knowledge
- Merchandising
- Active Lifestyle
Skills & topics
- Customer Service
- Retail
- Sales Associate
- Part-time
- Seasonal
- Sports
- Customer Experience
- Team Member
- Cashier
- Metrotown
How to get hired
- Tailor your resume: Highlight customer service and retail experience. Emphasize your personality and character.
- Craft a compelling cover letter: Showcase your passion for sports and Decathlon's values.
- Prepare for behavioral questions: Be ready to discuss problem-solving and teamwork.
- Highlight your energy: Demonstrate your enthusiasm for customer interaction.
- Emphasize your fit: Show how your vital and authentic nature aligns with Decathlon.
Technical preparation
Familiarize yourself with Decathlon's products.,Practice using point-of-sale systems.,Understand 'Click & Collect' processes.,Learn about Decathlon membership benefits.
Behavioral questions
How do you handle difficult customers?,Describe a time you worked in a team.,How do you stay energized during busy shifts?,Share an experience solving a customer's problem.
Frequently asked questions
- What is the work arrangement for a Customer Service Teammate at Decathlon?
- This role is described as part-time/seasonal, with flexible hours mentioned under 'Well-being'. While not explicitly stated as remote or hybrid, customer-facing retail roles typically operate on-site.
- What are the key responsibilities of a Customer Service Teammate at Decathlon?
- Key responsibilities include welcoming customers, handling checkouts and returns, promoting Decathlon memberships, assisting with online orders ('Click & Collect'), supporting other departments, and maintaining the cleanliness of the welcome and checkout areas.
- What kind of personality is Decathlon looking for in a Customer Service Teammate?
- Decathlon prioritizes personality and character, seeking individuals who are 'The Ultimate Host' (love people, enjoy problem-solving), 'Vital and Authentic' (high energy, ambassador for active lifestyle), 'Problem Solver' (calm under pressure), and 'Team Player' (ready to assist where needed).
- Are there career development opportunities at Decathlon for a Customer Service Teammate?
- Yes, Decathlon highlights that as the company grows, there are many career development possibilities. They offer access to their own school, 'Academy', for personal and professional development, indicating a commitment to internal growth.
- What benefits are offered to Decathlon teammates?
- Benefits include bi-weekly bonuses, access to the 'Academy' for development, discounts on products, gear testing, free access to sports facilities, a strong team culture, flexible hours, a complete insurance program (for those working 30+ hours), green travel bonuses, a share ownership program, and RRSP contributions.
- What makes Decathlon a unique place to work for a Customer Service Teammate?
- Decathlon focuses on making sports accessible, values an active lifestyle, and offers substantial benefits and career growth. They emphasize a strong team culture and are committed to sustainability and inclusion.
- How important is a passion for sports for this Customer Service Teammate role at Decathlon?
- While you don't need to be an Olympic athlete, an active lifestyle is a key trait they look for ('Vital and Authentic'). A genuine interest in sports and promoting an active lifestyle will likely align well with the role and company culture.