Sales Development Representative

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About The Role

We’re looking for a driven, high-energy Sales Development Representative (SDR) to join our expanding Go-To-Market team. As an SDR, you’ll play an essential role in growing our customer base by identifying and qualifying new sales opportunities for our groundbreaking AI solution. This role is perfect for someone looking to kick-start or advance a career in sales and who thrives on building relationships with potential clients.

In this role, you will:

• Source new sales opportunities through inbound qualification and outbound outreach.
• Reach out to potential customers through various channels including cold calling, email, and social media.
• Grow the top of the sales funnel through warm and cold outbound campaigns.
• Research companies, identify key players, and work with Account Executives on pipeline generation strategies.
• Collaborate with the marketing team to align on campaigns and messaging.
• Stay up-to-date with product offerings and industry trends.
• Learn critical sales skills, such as leading effective discovery calls, cold calling, objection handling, articulating and selling value, prioritization and time management, and more.

You may be a good fit if you:

• Have a high level of interest in growing your career in a customer-facing role.
• Have strong communication skills, both verbal and written.
• Are genuinely curious about understanding customers’ business challenges.
• Are dedicated to tracking and improving performance and efficiency on a daily basis.
• Exhibit a sense of entrepreneurship: a self-starter with a high sense of urgency and ability to work within undefined processes.
• Are self-motivated with a drive to succeed and knack for building relationships.

Even better if you have:

• 1-2 years of experience in a customer-facing or quota-carrying role.
• Prior CRM experience (preferably Salesforce).
• Find ways to stay up on the latest trends in AI.
• Experience with tech.

Benefits

• Competitive base salary plus commission structure.
• Medical, dental, and vision benefits.
• Take what you need vacation policy.
• Daily lunches, dinners and snacks in the office to keep you at your best.

Key skills/competency

• Sales Development Representative
• Conversational AI
• Customer Experience
• Lead Generation
• Outbound Sales
• Cold Calling
• Salesforce
• AI Trends
• B2B Sales
• Relationship Building