Product Manager
Decagon · San Francisco, CA
This listing has closed — view similar roles below.
- On site
- Full-time
- $261,000 / year
- San Francisco, CA
Job highlights
- Define core AI agent platform and foundational features.
- Own roadmap for major product area end-to-end.
- Partner with customers and internal teams.
- Design AI-powered features and intelligent systems.
- Requires 6+ years of relevant experience.
About the role
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
About The Team
Over the past few years, development of LLMs has evolved at a rapid pace. Building truly successful AI products isn’t just about model quality — it’s about the infrastructure, tooling, and workflows that allow customers to configure, monitor, and improve their agents at scale. The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use. As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
About The Role
On the Product team, you’ll own the roadmap for a major product area and partner with customers and internal teams to deliver features that make Decagon’s platform powerful, flexible, and enterprise-ready. Your work might include:
- Designing AI-powered features that turn raw conversation data into instant, actionable insights for customers.
- Building intelligent systems that give enterprises precise control over how their agents learn, adapt, and deploy in production.
- Creating self-serve configuration experiences that feel effortless — powered by real-time AI guidance and automation.
- Expanding the platform’s reach by connecting AI agents to live data streams, tools, and APIs that unlock new use cases.
You’ll partner closely with engineering, design, sales, agent product managers and our leadership team to ensure the core platform meets the needs of both our largest enterprises and fastest-growing startups. In this role, you will:
- Shape the roadmap for core capabilities that power the next generation of AI agents from first concept to launch.
- Work closely with customers to uncover new ways AI can transform their workflows, unlock automation, and elevate customer experience.
- Translate breakthrough ideas into clear product specs, then partner with engineering and design to bring them to life.
Your background looks something like this
- Have 6+ years of relevant experience (e.g., product manager, founder, engineer, researcher etc.)
- Strong technical acumen — comfortable discussing APIs, data models, and architecture with engineers.
- Strong communication and relationship-building skills.
- Proven track record of shipping impactful features in fast-paced environments.
Even better
- A Computer Science, Engineering, or Math degree or equivalent technical experience.
- Previous startup or high-growth company experience.
Benefits
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
Compensation
$232K – $290K + Offers Equity
Key skills/competency
- Product Management
- Conversational AI
- LLM
- Platform Development
- Customer Experience
- Roadmap Ownership
- Technical Acumen
- API Integration
- Enterprise Solutions
- Product Strategy
Skills & topics
- Product Manager
- AI
- Conversational AI
- LLM
- Platform
- SaaS
- Technology
- Product Strategy
- Roadmap
- Customer Experience
How to get hired
- Tailor your resume: Highlight your 6+ years of product management experience, technical acumen, and success in fast-paced environments.
- Showcase technical skills: Emphasize your comfort with APIs, data models, and architecture in your application.
- Demonstrate impact: Provide examples of shipping impactful features and driving customer adoption in previous roles.
- Prepare for interviews: Be ready to discuss your product strategy, customer collaboration, and how you translate ideas into specs for engineering.
- Understand Decagon's values: Align your responses with their values of excellence, velocity, and customer-centric innovation.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Product Manager role at Decagon?
- The Product Manager at Decagon will own the roadmap for a major product area within the conversational AI platform, focusing on core capabilities for building and running AI agents. This includes agent building, testing, experimentation, analytics, and integrations.
- What technical skills are essential for this Product Manager position?
- Strong technical acumen is crucial. You should be comfortable discussing APIs, data models, and architecture with engineers. A Computer Science, Engineering, or Math degree, or equivalent technical experience, is highly valued.
- What kind of experience is required to be considered for this role?
- Decagon requires at least 6 years of relevant experience, such as a Product Manager, founder, engineer, or researcher. A proven track record of shipping impactful features in fast-paced environments is also essential.
- How does Decagon support its employees?
- Decagon offers comprehensive benefits including medical, dental, and vision insurance, a flexible 'take what you need' vacation policy, and daily catered meals and snacks in the office.
- What is the compensation for a Product Manager at Decagon?
- The compensation for this Product Manager role ranges from $232,000 to $290,000 annually, with the potential for equity. Specific compensation will be determined based on experience and qualifications.
- What are Decagon's core values that shape the work environment?
- Decagon's core values are 'Just Get It Done,' 'Invent What Customers Want,' 'Winner’s Mindset,' and 'The Polymath Principle.' These values guide their approach to work and team growth.
- What does it mean to be a founding PM at Decagon?
- As a founding PM, you will play a key role in defining the fundamental product foundation that all Decagon customers use. You will own initiatives end-to-end, from discovery to launch, significantly shaping the product experience.
- What is the work arrangement at Decagon?
- Decagon is an in-office company, emphasizing a shared commitment to excellence and velocity through in-person collaboration.