Senior Business Analyst
@ DCG

Hybrid
$120,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @dcg.com
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Job Details

Overview

The Senior Business Analyst at DCG is responsible for consultancy, analysis, and problem solving, specifically supporting the delivery of the CRM programme. This role involves capturing and documenting project requirements and addressing complex business issues.

Responsibilities

Apply advanced business analysis techniques to elicit, capture, and document project requirements. Work with internal stakeholders to document and improve existing business processes and systems, and facilitate developing a roadmap for change. Use various approaches including requirements mapping, process analysis, user testing, cost/impact modelling, and benefits mapping to support initiative design, development, testing, and delivery.

  • Develop cogent business case presentations to influence decision-makers.
  • Build and maintain good relationships with stakeholders across various business units.
  • Plan and coordinate work activities to ensure timely delivery of projects.
  • Collaborate with project teams to drive cultural and process change.

Requirements

  • Over 5 years of business analysis experience, with specialization in Salesforce Service Cloud/Sales Cloud.
  • Professional qualifications in business analysis.
  • Experience working with Agile and Waterfall methodologies.
  • Proven record in handling customer-facing CRM systems.
  • Degree level qualification or equivalent professional experience with strong English communication skills.
  • Desirable certifications include BCS Business Analysis Foundation, AgileBA, PMI-PBA, or relevant Salesforce certifications.

Offer and Benefits

DCG offers constant support from a dedicated consultant and an employee referral program.

Key skills/competency

  • Business Analysis
  • CRM
  • Salesforce
  • Consultancy
  • Process Improvement
  • Agile
  • Waterfall
  • Stakeholder Management
  • Requirements Gathering
  • Change Management
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How to Get Hired at DCG

🎯 Tips for Getting Hired

  • Customize your resume: Highlight CRM and Salesforce experience clearly.
  • Emphasize key qualifications: Include Agile, Waterfall, and business analysis skills.
  • Showcase project work: Detail initiatives and process improvements.
  • Prepare for interviews: Review case scenarios and stakeholder management.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce certification materials.
Practice Agile and Waterfall methodologies.
Study CRM system integration concepts.
Work on requirements mapping exercises.

Behavioral Questions

Describe handling conflicting stakeholder priorities.
Explain past experience with change management.
Discuss methods for process improvement.
Share a time you clarified complex requirements.

Frequently Asked Questions