Job Overview
Job TitleContact Centre Specialist
Job TypeFull Time
Offered Salary$70,000
LocationHong Kong, Hong Kong SAR
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Job Description
About Technology and Operations
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products.
- Understand customers’ needs and provide appropriate solution.
- Provide advisory service / insight to cope with customer needs.
- Solicit customers’ feedback and identify problem trends for improvement actions.
- Record, track and coordinate the resolution of all customer queries/feedbacks.
- Handle ad-hoc projects or customer issues analysis.
Requirements
- Degree or diploma holder.
- Experience in serving Trade/Cash/Corporate Banking customer preferable.
- Good telephone manner with attentive listening, good communication skills.
- Good communication skill : spoken and written English and Chinese.
- Proficient in Microsoft Office applications.
- Knowledge in Finacle system will be a plus.
Key skills/competency
- Contact Centre Specialist
- Customer Service
- Trade Banking
- Cash Banking
- Corporate Banking
- Communication Skills
- Problem Solving
- Client Relationship Management
- Microsoft Office
- Finacle System
How to Get Hired at DBS Bank
- Tailor your resume: Highlight customer service, banking, and communication skills relevant to the Contact Centre Specialist role.
- Showcase language skills: Emphasize proficiency in spoken and written English and Chinese, as required.
- Prepare for interviews: Practice explaining how you handle customer needs and resolve issues.
- Highlight system knowledge: Mention any experience with Finacle or similar banking systems.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the main responsibilities of a Contact Centre Specialist at DBS Bank?
02What qualifications are essential for the Contact Centre Specialist role at DBS Bank?
03Is knowledge of the Finacle system required for this Contact Centre Specialist position?
04What kind of banking products will I be supporting as a Contact Centre Specialist at DBS Bank?
05How does DBS Bank support professional development for its Contact Centre Specialists?
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