Technical Systems Analyst

Technical Systems Analyst at Dayforce

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Dayforce Link transmission team is looking for a Technical Systems Analyst to help create the industry’s next generation HR & Talent Development solutions. We are offering an opportunity to reinvent Human Capital Management and develop new and innovative solutions that challenge the industry perception of what an HCM solution can do.

What You'll Get To Do

• As a Technical Systems Analyst, you will work closely with Implementation and Development Leads to translate market requirements into detailed technical solutions and system designs that align with the product development strategy.
• Analyze new requirements, identify, and document any cross-team dependencies.
• Work with partners and other development teams to define the technical solutions and interfaces required.
• Document existing system components and architecture.
• Act as a liaison between product management, development and support groups.
• Review code and ensure alignment with architectural guidelines.
• Provide leadership and expertise in the product domain.
• Participate in feature design reviews and assist the product management team in understanding the impact and scope of requirements.
• Develop requirements for implementation of new features in conjunction with the product manager and business analysts.
• Contribute technical documentation to assist with the onboarding of new employees.
• Review product release notes and ensure the accuracy of any technical details.
• Conduct systems testing and work with test engineers in the design / development of automation tests.
• You will join an energetic global team of Product Managers, Business Analysts, Developers, Test Engineers, and QA where daily collaboration across these groups is a key part of our success.

Skills And Experience We Value

• Strong knowledge of file transfer protocols (SFTP, FTPS, AS2, HTTPS, API-based transfers).
• Experience with file transmission tools (e.g., Axway, GoAnywhere, Sterling Integrator, Mulesoft, or similar).
• Familiarity with EDI (Electronic Data Interchange) standards (X12, EDIFACT) and flat-file/CSV/XML/JSON structures.
• Understanding of encryption methods (PGP, SSL/TLS, SSH) and digital certificates/key management.
• Knowledge of networking fundamentals (firewalls, DNS, IP, routing concepts) as they relate to file transmission.
• Proficiency in troubleshooting connectivity and transmission errors (timeouts, retries, failed handshakes).
• Excellent communication skills to gather technical requirements and explain solutions to both technical and non-technical stakeholders (cross collaboration).
• Ability to collaborate with customers, vendors, and internal teams to design and implement secure and reliable file transmission solutions.
• Strong problem-solving and analytical skills to quickly diagnose issues and provide effective resolutions.
• Experience managing onboarding and implementation projects, ensuring timely delivery and customer satisfaction.
• Proven ability to document processes, workflows, and configurations for both technical and business audiences.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1-2 years of experience in file transmission, system integration, or implementation roles.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability to document and model a system using UML or other modelling language.
• Xml file mapping.
• SQL.
• HCM or SaaS company experience in Implementation or Customer Success.
• AI solutions a bonus.

What Would Make You Really Stand Out

• Extensive knowledge of HCM space is a a significant plus.
• Disciplined self-starter, capable of working independently or in close collaboration within an agile development team.
• Passion for solving hard problems and knows how to have fun!

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Key skills/competency

• File Transfer Protocols (SFTP, FTPS, AS2, HTTPS, API)
• System Integration & Interfaces
• Technical Requirements Analysis
• Documentation (UML, XML, System Architecture)
• Troubleshooting & Connectivity Errors
• Networking Fundamentals (Firewalls, DNS, IP)
• EDI Standards (X12, EDIFACT)
• Encryption Methods (PGP, SSL/TLS, SSH)
• SQL & XML File Mapping
• HCM/SaaS Implementation