Services Project Manager

About Dayforce

Dayforce is a global human capital management (HCM) company with headquarters in Toronto, Ontario, and Minneapolis, Minnesota. The company operates across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Dayforce’s award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, designed to drive efficiency, productivity, and compliance for the global workforce. Their brand promise, "Makes Work Life Better™", reflects a commitment to employees, customers, partners, and communities worldwide.

The Opportunity for a Services Project Manager

The Dayforce Services Delivery team is expanding and actively seeking experienced Project Managers to join their team in the Australia/NZ region. In this role, you will be crucial in the implementation and delivery assurance of Dayforce’s next-generation Human Capital Management (HCM) solution. This is a fully remote position, allowing you to be based anywhere across Australia and New Zealand.

Role Responsibilities

As a Services Project Manager, you will demonstrate adaptability and agility while managing multiple projects that vary in size, scope, complexity, and methodology. Your engagements may include:

• Delivery Assurance/Audit for Partner-led implementations
• Dayforce-led Value-Added Services (VAS) projects for existing customers
• Dayforce-led implementations for new customers

You will be responsible for meticulously managing project time, scope, and budget, all while ensuring a high level of customer satisfaction. Key responsibilities include:

• Delivering multiple concurrent projects, collaborating closely with consultants in a matrix environment to ensure quality, on-time, and on-budget implementations.
• Building constructive working relationships with Customers, Partners, and Dayforce’s internal specialist areas to support both Dayforce-led and Partner-led implementations.
• Utilising the Dayforce Methodology to drive implementations to successful completion, ensuring high customer satisfaction and referenceability.
• Planning, managing, and communicating project progress, achieving milestones, and maintaining project momentum.
• Setting and managing partner and customer expectations regarding project governance, scope and timeline, risk management, organisational readiness, and stakeholder responsibilities.
• Presenting and managing sign-off of key milestones and deliverables, such as Project Charter, Kick-off, Status Reports, Change Requests (CRs), User Acceptance Testing (UAT), Support Transition, and Project Closure.
• Managing the Change Request process, including capturing changes in scope, cost, and/or timeline.
• Contributing to the enhancement of Dayforce's Delivery Assurance and Implementation Methodology, providing feedback on tools and templates for continuous improvement and best practices.

Skills and Experience Valued by Dayforce

The ideal candidate will possess a strong blend of project management expertise and HCM domain knowledge:

• Project Management accreditation such as PMI/PMP (Required).
• Relevant Tertiary qualifications.
• Demonstrated experience in Project and Change Management within dynamic teams.
• Excellent time management and prioritisation skills.
• Ability to work in or be flexible to work in an agile and fast-paced environment.
• Strong problem-solving skills with a logical and process-orientated mindset.
• High-level proficiency in software applications including Salesforce CRM, Microsoft Office Suite (PowerPoint & Excel), Smartsheet, and Microsoft Teams.
• Excellent interpersonal skills for successfully managing internal and external customers and ensuring high customer satisfaction.
• Strategic analysis capabilities and strong commercial acumen.
• Demonstrated ability to effectively work autonomously as well as manage a cohesive (virtual) team, driving results through a multi-disciplinary team.
• Proven experience in developing, leading, and facilitating working sessions and business reporting presentations.
• Capability to manage multiple stakeholder requests and inquiries concurrently.
• Alignment with Dayforce's values: Agility, Customer Focus, Equity, Optimism, Transparency, and Shared Ambition.

What Dayforce Offers You

Dayforce values diversity and is committed to being an equal opportunity employer. They foster an environment where employees are happy, healthy, and fulfilled, encouraging personal and professional growth. Dayforce provides excellent time-away programs, comprehensive wellness initiatives, and competitive pay and benefits. With a strong commitment to community impact through volunteer days and Dayforce Cares, the company supports employees in both their careers and personal lives, focusing on helping them be their best selves.

Key skills/competency

• Project Management (PMP)
• HCM Solutions
• SaaS Implementation
• Stakeholder Management
• Change Management
• Delivery Assurance
• Customer Satisfaction
• Agile Methodologies
• Salesforce CRM
• Strategic Analysis