Services Project Manager

Services Project Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

The Dayforce Services Delivery team is growing and looking for experienced Services Project Managers to join. You will be responsible for the implementation and delivery assurance of the industry’s next-generation Human Capital Management (HCM) solution in the Australia/NZ region.

Role

This role will offer you the chance to showcase your adaptability and agility as you manage multiple projects varying in size, scope, complexity and methodology. These engagements may consist of any/all of the following:

• Delivery Assurance/Audit of Partner-led implementations
• Dayforce-led Value-Added Services (VAS) projects for existing customers
• Dayforce-led implementations

The Services Project Manager will be responsible for managing the time, scope and budget on the project, whilst enabling a high level of customer satisfaction.

We are fully remote all of the time, not just in lockdowns. You can be based anywhere across Australia and New Zealand. We are an amazing team, we ‘hum’ together, we lean into one another and have fun. We are flexible, we won’t micromanage you but we will provide you with structured growth.

If you have Project Management and HCM domain experience, this role might be for you!

What You’ll Get To Do

• Deliver multiple concurrent projects, working closely with consultants in a matrix environment to ensure quality, on-time, and on-budget implementations.
• Build constructive working relationships with Customers, Partners, and Dayforce’s internal specialist areas to support both our Dayforce-led and Partner-led implementations.
• Utilise the Dayforce Methodology to drive implementations to successful completion, ensuring a high level of customer satisfaction and referenceability.
• Plan, manage and communicate the progress of the project, achieving milestones and maintaining momentum of the project.
• Set and manage partner and customer expectations regarding project governance, scope and timeline, risk management, organisational readiness and stakeholder responsibilities.
• Present and manage sign-off of key milestones and deliverables, such as project Charter, Kick-off, Status Reports, Change Requests (CRs), User Acceptance Testing (UAT), Support Transition, Project Closure, etc.
• Manage the Change Request process i.e. capture a change in scope, cost and/or timeline.
• Contribute to the enhancement of Dayforce's Delivery Assurance and Implementation Methodology, providing feedback on tools and templates that drive continuous improvement and best practices approach.

Skills And Experience We Value

• Project Management accreditation such as PMI/PMP (Required).
• Relevant Tertiary qualifications
• Demonstrated experience in Project and Change Management within dynamic teams.
• Time management and prioritisation
• Work in or be flexible to work in an agile and fast-paced environment
• Strong problem-solving skills, and a logical and process-orientated mindset
• High-level proficiency in software applications including Salesforce CRM, Microsoft Office Suite (including PowerPoint & Excel), Smartsheet and Microsoft Teams.
• Excellent interpersonal skills, successfully managing internal and external customers to enable high customer satisfaction.
• Strategic analysis capabilities and strong commercial acumen
• Demonstrated ability to effectively work autonomously as well as manage a cohesive (virtual) team, driving results through a multi-disciplinary team.
• Demonstrated experience in developing, leading, and facilitating working sessions and business reporting presentations.
• Manage multiple stakeholder requests and enquiries at any given time.
• Live and breathe our Values – Agility, Customer Focus, Equity, Optimism, Transparency and Shared Ambition

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Key skills/competency

• Project Management
• Human Capital Management (HCM)
• SaaS Implementation
• Delivery Assurance
• Stakeholder Management
• Change Management
• Agile Methodologies
• Customer Satisfaction
• Budget Management
• Risk Management