Services Project Manager
Dayforce
Job Overview
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Job Description
About Dayforce
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations spanning North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce. Our brand promise, Makes Work Life Better™, reflects our commitment to employees, customers, partners, and communities worldwide.
About The Opportunity
The Dayforce Services Delivery team is expanding and actively seeking experienced Services Project Managers. You will be instrumental in the implementation and delivery assurance of the industry’s next-generation Human Capital Management (HCM) solution within the Australia/New Zealand region.
Role Responsibilities
This role offers the opportunity to demonstrate your adaptability and agility by managing multiple projects, varying in size, scope, complexity, and methodology. These engagements may include:
- Delivery Assurance/Audit of Partner-led implementations
- Dayforce-led Value-Added Services (VAS) projects for existing customers
- Dayforce-led implementations
The Services Project Manager will be responsible for managing project time, scope, and budget, while ensuring a high level of customer satisfaction. This is a fully remote position, allowing you to be based anywhere across Australia and New Zealand. We foster an amazing team environment where collaboration, flexibility, structured growth, and fun are key.
What You’ll Get To Do
- Deliver multiple concurrent projects, collaborating closely with consultants in a matrix environment to ensure quality, on-time, and on-budget implementations.
- Build constructive working relationships with Customers, Partners, and Dayforce’s internal specialist areas to support both Dayforce-led and Partner-led implementations.
- Utilize the Dayforce Methodology to drive implementations to successful completion, ensuring high customer satisfaction and referenceability.
- Plan, manage, and communicate project progress, achieving milestones and maintaining project momentum.
- Set and manage partner and customer expectations regarding project governance, scope and timeline, risk management, organizational readiness, and stakeholder responsibilities.
- Present and manage sign-off of key milestones and deliverables, such as Project Charter, Kick-off, Status Reports, Change Requests (CRs), User Acceptance Testing (UAT), Support Transition, and Project Closure.
- Manage the Change Request process, including capturing changes in scope, cost, and/or timeline.
- Contribute to the enhancement of Dayforce's Delivery Assurance and Implementation Methodology, providing feedback on tools and templates for continuous improvement and best practices.
Skills And Experience We Value
- Project Management accreditation such as PMI/PMP (Required).
- Relevant Tertiary qualifications.
- Demonstrated experience in Project and Change Management within dynamic teams.
- Strong time management and prioritization skills.
- Ability to work in or be flexible to work in an agile and fast-paced environment.
- Strong problem-solving skills, coupled with a logical and process-orientated mindset.
- High-level proficiency in software applications including Salesforce CRM, Microsoft Office Suite (PowerPoint & Excel), Smartsheet, and Microsoft Teams.
- Excellent interpersonal skills, successfully managing internal and external customers to achieve high customer satisfaction.
- Strategic analysis capabilities and strong commercial acumen.
- Demonstrated ability to effectively work autonomously and manage a cohesive (virtual) team, driving results through a multi-disciplinary team.
- Demonstrated experience in developing, leading, and facilitating working sessions and business reporting presentations.
- Ability to manage multiple stakeholder requests and inquiries simultaneously.
- Live and breathe Dayforce Values – Agility, Customer Focus, Equity, Optimism, Transparency, and Shared Ambition.
Key skills/competency
- Project Management
- HCM Implementation
- SaaS Delivery
- Client Relationship Management
- Agile Methodologies
- Risk Management
- Change Management
- Salesforce CRM
- Microsoft Office Suite
- Smartsheet
How to Get Hired at Dayforce
- Research Dayforce's culture: Study their mission, values (Agility, Customer Focus, Equity, Optimism, Transparency, Shared Ambition), recent news, and employee testimonials on LinkedIn and Glassdoor to align your application with their ethos.
- Tailor your resume for HCM: Customize your resume to highlight your Project Management and Human Capital Management (HCM) domain expertise, specifically referencing SaaS implementation experience and relevant accreditations like PMI/PMP.
- Showcase project leadership: Prepare to discuss specific examples of managing project time, scope, and budget, demonstrating high customer satisfaction and successful delivery in an agile environment.
- Master the technical tools: Familiarize yourself with Dayforce's platform and be proficient in tools mentioned, such as Salesforce CRM, Microsoft Office Suite, Smartsheet, and Microsoft Teams for effective project management.
- Prepare for behavioral questions: Be ready to articulate your problem-solving skills, commercial acumen, and how you manage multiple stakeholders and complex change requests in a remote, fast-paced setting.
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