Services Project Manager

About the Services Project Manager Role at Dayforce

The Dayforce Services Delivery team is actively seeking experienced Services Project Managers to lead the implementation and delivery assurance of Dayforce's next-generation Human Capital Management (HCM) solution within the Australia/NZ region. This fully remote role offers significant autonomy and the opportunity to manage diverse projects, leveraging your adaptability and agility.

As a Services Project Manager, you will oversee engagements including Delivery Assurance/Audit for Partner-led implementations, Dayforce-led Value-Added Services (VAS) projects for existing customers, and new Dayforce-led implementations. Your primary responsibilities will involve meticulously managing project time, scope, and budget, while consistently ensuring a high level of customer satisfaction.

What You'll Get To Do

• Deliver multiple concurrent projects, collaborating with consultants in a matrix environment to ensure quality, on-time, and on-budget implementations.
• Build constructive working relationships with Customers, Partners, and Dayforce’s internal specialist areas for successful Dayforce-led and Partner-led implementations.
• Utilise the Dayforce Methodology to drive implementations to successful completion, fostering high customer satisfaction and referenceability.
• Plan, manage, and communicate project progress, achieving milestones and maintaining project momentum.
• Set and manage partner and customer expectations regarding project governance, scope, timeline, risk management, organisational readiness, and stakeholder responsibilities.
• Present and manage sign-off for key milestones and deliverables, including project Charter, Kick-off, Status Reports, Change Requests (CRs), User Acceptance Testing (UAT), Support Transition, and Project Closure.
• Manage the Change Request process, accurately capturing changes in scope, cost, and/or timeline.
• Contribute to the enhancement of Dayforce's Delivery Assurance and Implementation Methodology by providing feedback on tools and templates for continuous improvement and best practices.

Skills and Experience We Value

• Project Management accreditation such as PMI/PMP (Required).
• Relevant Tertiary qualifications.
• Demonstrated experience in Project and Change Management within dynamic teams.
• Strong time management and prioritisation abilities.
• Ability to work in or adapt to an agile and fast-paced environment.
• Strong problem-solving skills, coupled with a logical and process-orientated mindset.
• High-level proficiency in software applications including Salesforce CRM, Microsoft Office Suite (PowerPoint & Excel), Smartsheet, and Microsoft Teams.
• Excellent interpersonal skills, crucial for successfully managing internal and external customers and achieving high satisfaction.
• Strategic analysis capabilities and strong commercial acumen.
• Demonstrated ability to effectively work autonomously and manage a cohesive (virtual) multi-disciplinary team, driving results.
• Proven experience in developing, leading, and facilitating working sessions and business reporting presentations.
• Capability to manage multiple stakeholder requests and inquiries simultaneously.
• A commitment to Dayforce's values: Agility, Customer Focus, Equity, Optimism, Transparency, and Shared Ambition.

Key Skills/Competency

• Project Management
• HCM Implementation
• SaaS Delivery
• Stakeholder Management
• Budget Management
• Scope Management
• Change Management
• Agile Methodology
• Customer Satisfaction
• Risk Management