Services Project Manager

About Dayforce

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The Dayforce Services Delivery team is expanding and actively seeking experienced Services Project Managers to join. This role focuses on the implementation and delivery assurance of the industry’s next-generation Human Capital Management (HCM) solution specifically within the Australia/New Zealand region.

Role

This position offers a dynamic environment where you will showcase your adaptability and agility by managing multiple projects that vary in size, scope, complexity, and methodology. Engagements may include:

• Delivery Assurance/Audit of Partner-led implementations
• Dayforce-led Value-Added Services (VAS) projects for existing customers
• Dayforce-led implementations

As a Services Project Manager, you will be responsible for meticulously managing project time, scope, and budget, while simultaneously ensuring a high level of customer satisfaction. This is a fully remote role, and you can be based anywhere across Australia and New Zealand. We pride ourselves on being an amazing, cohesive team that offers flexibility and structured growth without micromanagement. If you possess Project Management expertise and HCM domain experience, this opportunity is ideal for you.

What You’ll Get To Do

• Deliver multiple concurrent projects, collaborating closely with consultants in a matrix environment to ensure quality, on-time, and on-budget implementations.
• Build constructive working relationships with Customers, Partners, and Dayforce’s internal specialist areas to support both Dayforce-led and Partner-led implementations.
• Utilise the Dayforce Methodology to drive implementations to successful completion, ensuring high customer satisfaction and referenceability.
• Plan, manage, and communicate project progress, achieving milestones and maintaining project momentum.
• Set and manage partner and customer expectations regarding project governance, scope and timeline, risk management, organisational readiness, and stakeholder responsibilities.
• Present and manage sign-off of key milestones and deliverables, such as Project Charter, Kick-off, Status Reports, Change Requests (CRs), User Acceptance Testing (UAT), Support Transition, and Project Closure.
• Manage the Change Request process, including capturing changes in scope, cost, and/or timeline.
• Contribute to the enhancement of Dayforce's Delivery Assurance and Implementation Methodology, providing feedback on tools and templates that drive continuous improvement and best practices.

Skills And Experience We Value

• Project Management accreditation such as PMI/PMP (Required).
• Relevant Tertiary qualifications.
• Demonstrated experience in Project and Change Management within dynamic teams.
• Exceptional time management and prioritisation skills.
• Ability to work in or be flexible to work in an agile and fast-paced environment.
• Strong problem-solving skills, coupled with a logical and process-orientated mindset.
• High-level proficiency in software applications including Salesforce CRM, Microsoft Office Suite (PowerPoint & Excel), Smartsheet, and Microsoft Teams.
• Excellent interpersonal skills, successful in managing internal and external customers to achieve high satisfaction.
• Strategic analysis capabilities and strong commercial acumen.
• Demonstrated ability to effectively work autonomously as well as manage a cohesive (virtual) team, driving results through a multi-disciplinary team.
• Demonstrated experience in developing, leading, and facilitating working sessions and business reporting presentations.
• Ability to manage multiple stakeholder requests and inquiries at any given time.
• Alignment with Dayforce's Values: Agility, Customer Focus, Equity, Optimism, Transparency, and Shared Ambition.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth, offering excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Key skills/competency

• Project Management
• Human Capital Management (HCM)
• SaaS Implementation
• Delivery Assurance
• Stakeholder Management
• Agile Methodology
• Change Management
• Salesforce CRM
• Smartsheet
• Customer Satisfaction