Services Consultant, Web Services and API

About Dayforce

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.

Effective November 1, 2025 this position is not open to residents of Quebec; applicants must reside in a province or territory of Canada other than Quebec to be considered. Any roles available in Quebec will be posted separately.

About The Opportunity

This Services Consultant, Web Services and API role's primary responsibility is to support a customer in the setup of standard people connectors and Web Services/API consulting. The normal cycle is discovery, configuration (by the customer), testing, deployment, and production monitoring.

The Integrations You Would Be Executing Are

• Dayforce to NetSuite
• Dayforce to Oracle
• SuccessFactors to Dayforce
• Workday to Dayforce
• Microsoft to Dayforce

The consultant will also engage with customers who are setting up APIs with Dayforce. You will work with customers who are setting up APIs to consult on best practices to extract data from and bring data into Dayforce.

Other key duties are the management of the customers’ expectations as it relates to scope, additional scope, effort of the project, the timeline or duration of the project, managing expectations on the deliverables of the customer along with other dependencies. The consultant will also need to learn, know and understand Dayforce Integration Studio and how APIs and standard integrations are set up in this tool.

This role does NOT develop code, but knowledge of how to do so is a benefit.

What You’ll Get To Do

• Engagement with a customer/vendor to understand the client’s requirement for an integration, or API and assess the effort and duration required to satisfy the requirement.
• With the customer, perform day in the life test cases to ensure that the integration test scenarios’ pass the vendors and customers requirements.
• Conduct root cause analysis to determine failures as determined by either the vendor or customer.
• Provide customer with updates to effort and duration if the scope of the project is changing.
• Follow up with customers/vendors or internal partners to drive closure of the project.

Skills And Experience We Value

• Bachelor’s degree or equivalent professional experience.
• 3-5 years working in the integration field.
• Dayforce integration and API experience is preferred.
• Excellent English, written and spoken is required.
• Analytical thinking is required.
• Experience in human capital management application consulting a benefit.
• Experience working with APIs/Web Services is preferred.
• Technical skills requirements such as SQL are a benefit.
• Ability to analyze and determine root cause analysis is a benefit.
• Proficient in Microsoft Office products.
• Customer relationship acumen.
• Ability to engage with multiple projects & customers at the same time and manage priorities.
• Excellent organization, communication, and collaboration skills.
• Ability to lead and facilitate customer workshops and sessions.
• Strong analytical and problem-solving skills.

Key skills/competency

• API Consulting
• Web Services
• HCM Integrations
• Customer Relationship Management
• Root Cause Analysis
• Project Management
• SQL
• Dayforce Integration Studio
• Analytical Thinking
• Data Extraction/Import