Customer Service Welcome Desk

@ David's Bridal

About the Role

The Customer Service Welcome Desk at David's Bridal is an exciting part-time role where you interact with customers to deliver a consistent Five-Star Customer Service Experience. You will welcome customers in person, over the phone, and via virtual chats, maintain positive communication, and ensure smooth store operations.

Essential Job Functions

• Greet customers with genuine and friendly enthusiasm.
• Utilize systems to manage customer flow for optimal service.
• Address inquiries, resolve conflicts, and escalate as needed.
• Promote alterations and personalization options in collaboration with partners.
• Support inventory management, cash wrap, and sales promotions.

Additional Information

The role includes minimal weekday hours, work on weekends, competitive hourly rates, team bonuses, a $400 referral bonus, and early pay through Dayforce Wallet. Benefits also include a generous team discount, vision care, supplemental insurances, a 401K program, and more.

Physical and Educational Requirements

This position requires the ability to stand, walk, and sit for extended periods, lift up to 25 pounds, and use various systems and electronic devices. A high school diploma or equivalent, or 1-2 years’ retail experience is required.

Key Skills/Competency

• Customer Service
• Communication
• Conflict Resolution
• Inventory Management
• Cash Handling
• Retail Operations
• Team Collaboration
• Problem Solving
• Sales Promotion
• Adaptability