Alterations Customer Service Representative @ David's Bridal
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Job Details
Overview
BEST. JOB. EVER! Join David's Bridal as an Alterations Customer Service Representative. Work minimal weekday hours and enjoy weekend shifts, a generous team discount, and a $400 referral bonus per hire.
Role & Responsibilities
The Alterations Customer Service Representative is key to the successful operation of the Alterations department, ensuring superior customer service. Reporting to the Store Manager, you will:
- Greet customers in-person, over the phone, and via virtual chats with friendliness and clarity.
- Manage appointment scheduling and customer flow using all systems.
- Provide service according to the five-star customer service vows: Prepare, Welcome, Meet Needs, and Be There.
- Communicate alterations benefits and personalization options effectively.
- Maintain store standards including cleanliness, promotional readiness, and organization.
- Handle POS transactions accurately and process special orders and pick-ups.
- Press, steam, and spot clean garments; perform quality control checks before delivery.
- Escalate customer issues appropriately by partnering with leadership.
Physical Demands
The role requires standing, walking, and sitting for extended periods, reaching and bending, using a computer and POS terminal, and manual dexterity for garment care and minor sewing tasks.
Education & Credentials
- High school diploma or equivalent.
- 1-2 years retail experience in an apparel or specialty store.
- Experience with computerized POS systems; prior sewing experience is helpful.
Benefits
Part time benefits include a rewarding environment, competitive pay, team bonus, Dayforce Wallet, vision care, supplemental insurances, 401K, and various discount programs.
Our Mission
David’s Bridal embraces Diversity, Equity, and Inclusion to create a culture where all forms of diversity are celebrated.
Key skills/competency
- Customer Service
- Retail
- Alterations
- POS
- Teamwork
- Communication
- Problem Solving
- Inventory
- Quality Control
- Time Management
How to Get Hired at David's Bridal
🎯 Tips for Getting Hired
- Customize your resume: Highlight retail and customer service skills.
- Research David's Bridal: Understand their mission and culture.
- Emphasize alterations experience: Detail sewing and garment care proficiency.
- Prepare for situational questions: Practice conflict resolution and multi-tasking.