Want to get hired at David's Bridal?
Alterations Customer Service Representative
David's Bridal
Original Job Summary
Overview
BEST. JOB. EVER! Join David's Bridal as an Alterations Customer Service Representative. Work minimal weekday hours and enjoy weekend shifts, a generous team discount, and a $400 referral bonus per hire.
Role & Responsibilities
The Alterations Customer Service Representative is key to the successful operation of the Alterations department, ensuring superior customer service. Reporting to the Store Manager, you will:
- Greet customers in-person, over the phone, and via virtual chats with friendliness and clarity.
- Manage appointment scheduling and customer flow using all systems.
- Provide service according to the five-star customer service vows: Prepare, Welcome, Meet Needs, and Be There.
- Communicate alterations benefits and personalization options effectively.
- Maintain store standards including cleanliness, promotional readiness, and organization.
- Handle POS transactions accurately and process special orders and pick-ups.
- Press, steam, and spot clean garments; perform quality control checks before delivery.
- Escalate customer issues appropriately by partnering with leadership.
Physical Demands
The role requires standing, walking, and sitting for extended periods, reaching and bending, using a computer and POS terminal, and manual dexterity for garment care and minor sewing tasks.
Education & Credentials
- High school diploma or equivalent.
- 1-2 years retail experience in an apparel or specialty store.
- Experience with computerized POS systems; prior sewing experience is helpful.
Benefits
Part time benefits include a rewarding environment, competitive pay, team bonus, Dayforce Wallet, vision care, supplemental insurances, 401K, and various discount programs.
Our Mission
David’s Bridal embraces Diversity, Equity, and Inclusion to create a culture where all forms of diversity are celebrated.
Key skills/competency
- Customer Service
- Retail
- Alterations
- POS
- Teamwork
- Communication
- Problem Solving
- Inventory
- Quality Control
- Time Management
How to Get Hired at David's Bridal
🎯 Tips for Getting Hired
- Customize your resume: Highlight retail and customer service skills.
- Research David's Bridal: Understand their mission and culture.
- Emphasize alterations experience: Detail sewing and garment care proficiency.
- Prepare for situational questions: Practice conflict resolution and multi-tasking.