Retrieval Operations Manager
Datavant
Job Overview
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Job Description
About Datavant
Datavant is the data collaboration platform trusted in healthcare. We aim to make health data secure, accessible and actionable for providers, health plans, researchers, and life sciences companies.
Role Overview - Retrieval Operations Manager
Join a highly collaborative team committed to transformative change in healthcare. This role drives day-to-day execution across approximately 30 vendor relationships by combining people leadership with data-driven process improvements.
Day-to-Day Operations
- Lead daily retrieval operations to meet quality, turnaround time, and productivity goals.
- Monitor queues, volumes, and workflow health, adjusting plans as needed.
- Manage escalations during busy periods and unexpected challenges.
- Ensure smooth inventory flow by setting clear priorities and delegating tasks.
People Leadership
- Coach and support team members with regular feedback and check-ins.
- Foster a clear, supportive environment for team success.
- Partner on hiring, onboarding, and training for a high-performing team.
Improvement & Execution
- Utilize performance data to identify and implement operational improvements.
- Guide teams through process changes, system updates, and new workflows.
- Share best practices to bolster consistency and efficiency.
Cross-Functional Collaboration
- Act as a point of contact for responsible clients and internal partners.
- Communicate performance and priorities to stakeholders.
- Collaborate with teams such as Business Intelligence, Product, and Client Success.
Qualifications
- Bachelor’s degree or equivalent experience with 4+ years in related roles.
- At least 2 years in a people leadership or supervisory role.
- Working knowledge of provider record retrieval processes.
- Experience in frontline production operations with hands-on involvement.
- Strong ability to coach, develop and retain high-performing teams.
- Excellent organizational, problem-solving and decision-making skills.
- Data-driven approach to managing KPIs and setting operational priorities.
- Experience in healthcare insurance, risk adjustment, or health IT is preferred.
Compensation & Additional Information
The estimated total cash compensation range is $94,000—$110,000 USD. This role may require working outside standard hours and occasional travel up to 10%. Post-offer health screenings and vaccinations may be required per client and state guidelines.
Equal Employment Opportunity
Datavant is an Equal Employment Opportunity employer. All qualified applicants receive consideration without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected statuses.
Key skills/competency
- vendor management
- KPI analysis
- process improvement
- team leadership
- data-driven
- operational management
- escalation handling
- cross-functional collaboration
- healthcare operations
- inventory management
How to Get Hired at Datavant
- Research Datavant's culture: Study the company mission and values online.
- Customize your resume: Highlight vendor management and process improvements.
- Showcase KPI achievements: Include data-driven successes.
- Prepare for leadership questions: Reflect on team coaching experiences.
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