Account Manager
@ DataGrail

Hybrid
$125,000
Hybrid
Full Time
Posted 24 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXXX***** @datagrail.com
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Job Details

The Opportunity

As an Account Manager at DataGrail, you will serve as a trusted partner for innovative companies navigating the evolving privacy landscape. You will manage renewals, uncover expansion opportunities, and demonstrate how DataGrail reduces data privacy risk, turning privacy into a competitive advantage.

The Skill Set

  • Drive customer renewals end-to-end to maximize retention.
  • Identify, position, and close upsell and cross-sell opportunities.
  • Build deep, trusted relationships by aligning business goals with DataGrail solutions.
  • Maintain accurate forecasting and account reporting in Salesforce.
  • Collaborate with Customer Success, Product, and Support teams.
  • Educate customers on new product features and adoption strategies.
  • Communicate ROI to validate DataGrail’s platform impact.
  • Share customer feedback to influence product roadmap and go-to-market strategies.

90 Day Milestones

  • Understand DataGrail’s platform, customer base, and value propositions.
  • Establish trusted relationships with assigned accounts.
  • Learn the renewal process and observe key customer meetings.
  • Begin managing renewals and identify early upsell opportunities.

180 Day Milestones

  • Fully own the renewal process and drive high retention rates.
  • Execute upsell and cross-sell opportunities, closing initial expansion deals.
  • Provide clear account health reporting and forecasts using Salesforce.
  • Initiate customer discussions linking business objectives with platform value.

365 Day Milestones

  • Exceed renewal and expansion targets to drive revenue growth.
  • Become a key advisor to customer executives and strategic partner.
  • Drive product feature adoption and maximize customer ROI.
  • Collaborate with teams to build scalable customer lifecycle processes.
  • Represent the voice of the customer internally and externally.

Key Skills/Competency

  • Privacy
  • SaaS
  • Renewals
  • Upsell
  • Customer Success
  • Salesforce
  • Communication
  • Data Privacy
  • Compliance
  • Cross-functional Collaboration
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How to Get Hired at DataGrail

🎯 Tips for Getting Hired

  • Research DataGrail's culture: Study their mission, values, and recent news.
  • Customize your resume: Highlight SaaS, privacy, and renewal expertise.
  • Prepare with specifics: Use examples of cross-functional teamwork.
  • Practice interview insights: Focus on strategic account management.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce reporting and analytics tools.
Understand privacy SaaS tool integrations.
Refresh GDPR and CPRA regulation knowledge.
Study DataGrail platform dashboards and features.

Behavioral Questions

Describe successful cross-team collaboration experiences.
Explain handling challenging customer conversations.
Share examples of effective upsell strategies.
Discuss building long-term client relationships.

Frequently Asked Questions