Sr. Staff/ Staff Backline Technical Solution engineer
Databricks · Bengaluru, Karnataka, India
- On site
- Full-time
- $180,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Resolve complex technical escalations for Databricks platform.
- Bridge gap between support and engineering teams.
- Improve customer performance and product features.
- Develop automation and tooling for efficiency.
- Collaborate with engineering on new releases.
About the role
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.Job Overview
As a Backline Technical Solutions Engineer you will help our customers to be successful with the Databricks platform by resolving important technical customer escalations and working closely with the frontline support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Manager of the Backline Engineering Team.The Impact You Will Have
- Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing the core component metrics and logs.
- Provide suggestions and best practice guidance for improving performance in customer-specific environments and providing product improvement feedback.
- Help the support team with detailed troubleshooting guides and runbooks.
- Contribute to automation and tooling programs to make daily troubleshooting efficient.
- Partner with the engineering team and spread awareness of upcoming features and releases.
- Identify and contribute supportability features back into the product.
- Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests.
- Participate in weekend and weekday on-call rotation.
What We Look For
- 12+ years of industry experience
- Experience with supporting Java, Scala or Python based applications.
- Expert in scripting using Python or Shell.
- Comfortable with black box troubleshooting.
- Experience troubleshooting issues related to "Distributed Big Data Computing" environment.
- Experience with SQL-based database systems.
- Experience in Linux and network troubleshooting is required.
- Experience with AWS, Azure or GCP related services.
- Bachelor's degree in Computer Science or a related field is required
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.Key skills/competency
- Staff Backline Technical Solutions Engineer
- Databricks Platform
- Technical Escalations
- Customer Support
- Engineering Collaboration
- Performance Optimization
- Automation
- Linux Troubleshooting
- Cloud Services (AWS, Azure, GCP)
- Big Data Computing
Skills & topics
- Staff Backline Technical Solutions Engineer
- Databricks
- Technical Support
- Escalation Engineer
- Big Data
- Cloud Computing
- AWS
- Azure
- GCP
- Python
- Java
- Scala
- Linux
- SQL
- Troubleshooting
- Performance Tuning
- Automation
- Customer Success
- Engineering Collaboration
- San Francisco
How to get hired
- Tailor your resume: Highlight your 12+ years of experience, Java/Scala/Python support, scripting expertise, and big data troubleshooting.
- Showcase your skills: Emphasize your experience with Linux, network troubleshooting, SQL databases, and cloud platforms (AWS, Azure, GCP).
- Prepare for technical questions: Be ready to discuss distributed big data computing, black box troubleshooting, and analyzing core component metrics and logs.
- Understand the role: Demonstrate your understanding of bridging the gap between support and engineering and your ability to own customer issues.
- Research Databricks: Learn about their Data Intelligence Platform, Apache Spark, Delta Lake, and MLflow to align your application.
Technical preparation
Master Java, Scala, and Python application support.,Become an expert in Python and Shell scripting.,Practice black box troubleshooting techniques.,Deepen knowledge of distributed big data computing.
Behavioral questions
Describe a complex technical issue you resolved.,How do you collaborate with engineering teams?,How do you handle customer escalations under pressure?,Share an example of process improvement you drove.
Frequently asked questions
- What are the key technical skills required for the Staff Backline Technical Solutions Engineer role at Databricks?
- The Staff Backline Technical Solutions Engineer role at Databricks requires a strong background in supporting Java, Scala, or Python applications, expert-level scripting with Python or Shell, and proficiency in black box troubleshooting. You'll also need experience with distributed big data computing environments, SQL-based databases, Linux and network troubleshooting, and cloud services like AWS, Azure, or GCP.
- How much experience is needed for the Staff Backline Technical Solutions Engineer position at Databricks?
- Databricks is looking for candidates with a minimum of 12 years of industry experience for the Staff Backline Technical Solutions Engineer role. This extensive experience is crucial for handling complex technical escalations and acting as a bridge between customer support and the engineering teams.
- What is the primary responsibility of a Backline Technical Solutions Engineer at Databricks?
- The primary responsibility of a Backline Technical Solutions Engineer at Databricks is to resolve critical technical customer escalations. This involves analyzing core component metrics and logs, providing performance guidance, creating troubleshooting guides, and ensuring issues are thoroughly vetted before reaching the engineering team.
- Does the Staff Backline Technical Solutions Engineer role involve on-call duties at Databricks?
- Yes, the Staff Backline Technical Solutions Engineer role at Databricks includes participation in a weekend and weekday on-call rotation. This is to ensure timely resolution of critical customer issues that may arise outside of standard business hours.
- What kind of impact can a Staff Backline Technical Solutions Engineer have at Databricks?
- A Staff Backline Technical Solutions Engineer can have a significant impact by directly resolving complex customer issues, improving the Databricks platform's performance through feedback and supportability feature contributions, and enhancing the efficiency of the support process through automation and tooling.
- Is a Bachelor's degree in Computer Science required for this role at Databricks?
- Yes, a Bachelor's degree in Computer Science or a related field is a requirement for the Staff Backline Technical Solutions Engineer position at Databricks.
- How does Databricks ensure diversity and inclusion in its hiring for roles like Staff Backline Technical Solutions Engineer?
- Databricks is committed to fostering a diverse and inclusive culture. They ensure their hiring practices are inclusive and meet equal employment opportunity standards, considering candidates without regard to various protected characteristics.