Operations Knowledge Specialist

Operations Knowledge Specialist

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Position Overview

I am seeking an Operations Knowledge Specialist to join our Business Operations (BizOps) team. This role is responsible for owning and maintaining the organization’s operational knowledge base, ensuring all processes, onboarding materials, and training documentation are accurate, accessible, and aligned with company standards.

This position plays a critical role in driving operational consistency and efficiency by maintaining high-quality documentation, improving usability, and supporting onboarding and training across Data Center Operations (DCO), Data Center Infrastructure (DCI), and other business units.

The ideal candidate is detail-oriented, process-driven, and skilled at translating complex operational concepts into clear, well-structured, and visually effective documentation within SharePoint.

Key Responsibilities:

Knowledge Base Ownership

• Own and manage the organization’s knowledge base within SharePoint, establishing it as the single source of truth for operational processes and training materials
• Maintain and continuously improve process documentation, procedures, and knowledge articles
• Ensure all documentation is clear, consistent, visually effective, and aligned with operational standards
• Implement and enforce documentation structure, formatting, and version control

Onboarding & Training Documentation

• Develop and maintain onboarding programs and training materials for operations teams
• Ensure training content reflects current processes, tools, and expectations
• Support “train-the-trainer” initiatives and knowledge transfer across teams
• Continuously refine content to improve clarity, usability, and team readiness

Process Maintenance & Continuous Improvement

• Review and update existing workflows and documentation to ensure accuracy and relevance
• Identify gaps or inconsistencies in processes and partner with stakeholders to resolve them
• Maintain a regular review cadence to keep documentation aligned with evolving operational needs
• Support initiatives that improve consistency, efficiency, and scalability

Technology & SharePoint Management

• Own and manage the SharePoint-based knowledge platform, ensuring content is organized, accessible, and user-friendly
• Leverage tools such as Power Automate, Power Apps, and other Microsoft 365 solutions to enhance workflows and usability
• Support light automation and workflow improvements to reduce manual effort and improve efficiency
• Ensure knowledge tools integrate effectively with existing systems and processes

Cross-Functional Collaboration

• Partner with DCO, DCI, Compliance, Engineering, and other teams to gather, validate, and maintain accurate process documentation
• Act as a bridge between technical teams and operations to ensure content is practical and easy to understand
• Facilitate feedback loops to continuously improve documentation and training materials

Compliance & Operational Alignment

• Ensure all documentation aligns with data center operational standards and compliance requirements
• Support audit readiness by maintaining accurate, up-to-date, and well-documented processes
• Incorporate regulatory, safety, and operational requirements into all documentation

Qualifications:

Required

• Strong understanding of data center operations, processes, and compliance requirements
• Experience developing and maintaining process documentation or knowledge bases
• Ability to translate complex technical processes into clear, user-friendly, and visually effective documentation
• Strong organizational skills with high attention to detail and consistency
• Proven ability to collaborate across teams and communicate effectively at all levels

Preferred

• Experience with Microsoft SharePoint for knowledgebase or content management
• Familiarity with Power Automate, Power Apps, or other workflow automation tools
• Experience supporting onboarding programs and training development
• Knowledge of process improvement methodologies (Lean, Six Sigma, or similar)

Certifications (Recommended)

Experience with or ability to obtain the following certifications is strongly preferred:

• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Power Platform App Maker Associate

Key Skills & Attributes

• Process-driven mindset with a focus on clarity, consistency, and usability
• Strong written and visual communication skills
• Ability to simplify complex concepts for a broad audience
• Proactive, self-starter with strong ownership mentality
• Continuous improvement mindset with a focus on operational excellence

Travel & Work Environment

Remote position with 25–49% travel based on business needs

Availability outside standard business hours as needed

Key skills/competency

• Knowledge Base Management
• Process Documentation
• SharePoint
• Power Automate
• Power Apps
• Technical Writing
• Onboarding Programs
• Data Center Operations
• Process Improvement
• Cross-Functional Collaboration