Data Center Technician 2 (Denver)
DataBank · Centennial, CO
- On site
- Full-time
- $80,000 / year
- Centennial, CO
Job highlights
- Provide customer service in data center operations.
- Handle trouble tickets and remote hands requests.
- Install and test circuits including Ethernet and fiber.
- Monitor critical systems and enforce security standards.
- Maintain facility cleanliness and manage inventory.
About the role
Data Center Technician II - Denver
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
About the Role
The Data Center Technician II provides an overall focus on positive proactive end-user customer service through phone, email, face-to-face, and our internal case management systems. Maintains accurate chain-of-custody logs of incoming and outgoing customer packages and ensures facility cleanliness. As a member of the Operations Team, the Data Center Technician II is expected to handle trouble tickets and remote hands requests from inception through resolution. Data Center Technician II are tasked with the installation of a variety of circuits, including Ethernet, Sonet and Dark Fiber. Data Technicians monitor all business-critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the company’s security standards.
Responsibilities
- Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal.
- Answer customer phone calls and emails in a timely and professional manner.
- Complete installation, testing, and close-out of new customer orders, computer/server hardware, software support, ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals.
- Monitor, assist, and/or resolve troubleshooting technical issues and alarms with DataBank Infrastructure.
- Follow ERP and escalate to on-call staff or engineering support staff as necessary in a fast-paced data center environment.
- Perform physical security walkthroughs, administration of security sign-in procedures for all colocation customers, visitors, third parties and escorting them to designated work locations while adhering to and enforcing established company security standards.
- Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc.), including capturing Cap Labor on timesheets and ensuring timesheets are completed and submitted timely.
- Maintain facility cleanliness and “Tour Readiness” at all times.
- Candidate will be added to the Market’s on-call rotation, based on Market needs.
- Assist as needed with readings of equipment draw/customer audits.
- Adhere to DataBank Cabling Standards.
- Maintain accurate inventory of work tools, test equipment, and devices.
- Knowledge of all PR/CSP/CP processes to process vendor payment in a timely manner.
- Assist other departments to facilitate Customer and/or auditor tours.
- Assist Internal Teams to ensure site meets all compliance requirements.
- Support of all Vendor Maintenance Activities within the Data Center.
- Other duties as assigned.
Qualifications
- High school diploma required.
- Previous NOC/SOC/IOC experience and/or data center experience preferred.
- College degree in a related discipline preferred.
- 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications.
- Responsibility and dependability are a must.
- Candidates must have reliable transportation.
- Trustworthy and able to work honestly with little or no supervision, if necessary.
- Strong written and verbal communication skills.
- Ability to learn quickly and apply new knowledge and skills immediately.
- Ability to assess situations and escalate properly, following internal procedures.
- Knowledge of Windows operating systems (PC and server side).
- Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory, and motherboards is a plus.
- Must be able to lift a minimum of 50 lbs.
- Familiarity with DS1, DS3, Ethernet, and fiber circuits is a plus.
- Must have the ability to install and neatly manage copper, coaxial, Cat5/6, fiber, and other network cable/connector types.
- Basic knowledge of switches, firewalls, and managed storage is a plus.
Benefits
- Health, Dental, Vision packages
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- 401k with company match
- Paid Time Off and Holidays
Key Skills/Competency
- Data Center Operations
- Customer Service
- Troubleshooting
- Network Installation
- Hardware Support
- Security Compliance
- Inventory Management
- Time Management
- ERP Systems
- Communication Skills
Skills & topics
- Data Center Technician
- Data Center Operations
- NOC Technician
- Customer Support
- IT Support
- Network Technician
- Hardware Installation
- Remote Hands
- Data Center Security
- Troubleshooting
- Windows OS
- Ethernet
- Fiber Optics
- Cabling
- DataBank
How to get hired
- Tailor your resume: Highlight experience in NOC/SOC/IOC or data center environments, along with 2-4 years of relevant technical experience.
- Showcase technical skills: Emphasize knowledge of Windows OS, hardware troubleshooting, and cabling types (copper, fiber).
- Demonstrate soft skills: Mention strong communication, problem-solving, and ability to work independently.
- Prepare for technical questions: Be ready to discuss troubleshooting scenarios and network hardware knowledge.
- Be reliable and trustworthy: Highlight your dependability and ability to handle sensitive information and tasks.
Technical preparation
Review Windows OS, server and PC.,Practice basic hardware troubleshooting steps.,Study Ethernet, fiber, and cabling standards.,Understand network basics: switches, firewalls.
Behavioral questions
Describe a time you handled a customer issue.,How do you prioritize urgent tasks?,How do you ensure accuracy in your work?,How do you handle working with minimal supervision?
Frequently asked questions
- What is the primary responsibility of a Data Center Technician II at DataBank?
- The primary responsibility of a Data Center Technician II at DataBank is to provide proactive customer service and support within the data center environment. This includes handling trouble tickets, fulfilling remote hands requests, installing circuits, monitoring critical systems, and ensuring facility security and cleanliness.
- What qualifications are essential for a Data Center Technician II role at DataBank?
- Essential qualifications include a high school diploma, 2-4 years of relevant experience, responsibility, dependability, and trustworthiness. Strong written and verbal communication skills, the ability to learn quickly, and knowledge of Windows operating systems are also crucial. Previous NOC/SOC/IOC or data center experience is preferred.
- What kind of technical skills are beneficial for this Data Center Technician II position?
- Beneficial technical skills include familiarity with basic hardware troubleshooting (e.g., replacing drives, memory), knowledge of DS1, DS3, Ethernet, and fiber circuits, and the ability to install and manage various network cable types. Basic knowledge of switches, firewalls, and managed storage is also a plus.
- Does DataBank offer benefits for Data Center Technicians?
- Yes, DataBank offers a comprehensive benefits package that includes health, dental, and vision insurance, short-term and long-term disability insurance, life insurance, a 401k with company match, and paid time off and holidays.
- What is the work environment like for a Data Center Technician II at DataBank?
- The work environment is a fast-paced data center. Technicians are expected to maintain facility cleanliness, adhere to security standards, and may be added to an on-call rotation. The role requires physical capability, including the ability to lift a minimum of 50 lbs.
- How important is customer service in the Data Center Technician II role at DataBank?
- Customer service is paramount. The role focuses on creating and maintaining effective customer relationships with customer satisfaction as the ultimate goal, involving timely and professional communication via phone and email.
- Is there an on-call rotation for the Data Center Technician II position?
- Yes, candidates will be added to the Market’s on-call rotation based on market needs, indicating that availability outside of standard hours may be required.
- What is the expected experience level for the Data Center Technician II at DataBank?
- The role typically requires 2-4 years of experience or a demonstrated ability to meet the responsibilities and qualifications outlined. Previous NOC/SOC/IOC or data center experience is preferred but not strictly required if the candidate can demonstrate the ability to perform the duties.