User Assistance Technical Writer Intern

Role Description & Responsibilities

The User Assistance Technical Writer Intern will join the SOLIDWORKS User Assistance team, dedicated to designing, developing, and continuously improving user assistance content that is thorough, accurate, engaging, easy-to-find, and relevant. This content ensures users can onboard quickly and do their work effectively. The team documents all SOLIDWORKS-branded CAD and related applications, including SOLIDWORKS Design, DraftSight, and xDesign.

What You Will Do

• Learn core principles and techniques of modern technical writing within a fast-paced, global, best-in-class writing team.
• Master SOLIDWORKS applications and the User Assistance team's content creation and management tools.
• Develop new user assistance content and integrate contributions from others into existing documents.
• Review and enhance existing and new content to improve its quality and impact.
• Contribute to expanding visual content, including images, animations, and videos in our documentation.
• Support team efficiency and productivity initiatives, including the adoption of AI/LLM tools.
• Offer fresh perspectives and innovative ideas for changing content creation and workflow improvement.

Qualifications

• Outstanding written and spoken communication skills, as demonstrated by writing samples and academic performance.
• Demonstrated ability to analyze and clearly explain technical subject matter.
• High proficiency and comfort with computers and software.
• Strong motivation to learn the profession of technical writing.
• Fascination with simplifying complex technical material.
• Interest in communicating visually as well as through written content.
• Ability to adapt between supervised learning and autonomous task execution.
• Highly organized with excellent time management, scheduling, and prioritizing skills.
• Above all, a curious mindset.

Preferred Experience (A Plus)

• CAD software experience.
• Programming/scripting (especially web development, XML, or AI/LLM).
• Graphics or video development.
• Hands-on engineering (repair/maintenance, model-making, robotics, electronics, etc.).

This is a paid hybrid internship based at the Dassault Systèmes Waltham office, located at 175 Wyman St.

Key skills/competency

• Technical Writing
• User Assistance
• Content Creation
• Documentation
• SOLIDWORKS
• CAD Software
• Visual Communication
• AI/LLM Tools
• Communication Skills
• Time Management