Summer Trainee in Centralized Customer Service
Danske Bank
Job Overview
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Job Description
Summer Trainee in Centralized Customer Service at Danske Bank
As a Summer Trainee in Centralized Customer Service, you will deliver excellent customer experience and gain new insights into the daily banking services for personal customers. Your workdays will involve handling a variety of topics, such as online banking, payment cards, or accounts, while responding to customers’ needs. This is an interesting and educational summer job where you will strengthen your customer service and problem-solving skills.
In Centralized Customer Service, you will assist customers with their daily banking needs via telephone and other remote channels. Depending on the need, you may also work at our local branches, where you will meet customers face-to-face.
Your primary workplace will be in Pasila, Helsinki. You will work in the office from Monday to Friday during the summer holiday period, May-September 2026.
About you:
- Genuine interest in banking and motivation to work towards delivering excellent customer experience.
- Willingness to work in a dynamic environment where you spend your time in frequent customer encounters.
- Some experience in customer service or sales.
- Strong communication and collaboration skills.
- Fluency in Finnish and English.
Studies or work experience in financial field and Swedish language skills are an advantage.
What we offer you:
We will warmly welcome you and provide thorough onboarding for your role, alongside the support of experienced colleagues throughout the summer. We promise that you will learn a lot about banking and gain valuable work experience for your future. During the summer, you can network with other employees and build contacts, which could lead to new career opportunities in the future.
In addition, you will have a lunch benefit during the summer.
Are you ready for the next step?
Apply for the summer job by answering the application form questions and attaching your CV, Cover letter and other documents in English. The application period ends on 1 March 2026.
We will contact you via email or phone call as the recruitment process progresses in February and March. Please note that if you get hired, we must conduct a credit check and a drug test.
Learn more about summer jobs at Danske Bank here.
About Us
Danske Bank is a Nordic bank with bridges to the world around us. For 150 years, we have supported people and businesses in releasing their potential. A career with us is an opportunity to join a community of 22,000 colleagues in a culture where we are committed to Teaming Up, Owning It and Being Open. Together, we are on a journey to transform Danske Bank into a better bank. For our customers, our employees and the societies around us.
Key skills/competency
- Customer Service
- Banking Services
- Problem-Solving
- Communication Skills
- Collaboration
- Online Banking
- Payment Cards
- Account Management
- Finnish Language
- English Language
How to Get Hired at Danske Bank
- Research Danske Bank's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Customize your resume: Highlight relevant customer service experience, language fluency (Finnish, English), and genuine interest in banking operations.
- Emphasize problem-solving: Prepare to share specific examples of how you've successfully resolved customer issues or complex inquiries in past roles.
- Showcase communication skills: During interviews, demonstrate strong verbal communication, active listening, and a customer-centric approach.
- Highlight language proficiency: Be ready to prove your fluency in Finnish and English; any Swedish language skills are a significant advantage for Danske Bank.
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