Summer Trainee, Customer Service
Danske Bank
Job Overview
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Job Description
About the Summer Trainee, Customer Service Role at Danske Bank
As a Summer Trainee in Customer Service at Danske Bank, you will be instrumental in delivering an exceptional customer experience while gaining invaluable insights into the daily banking services for personal customers. Your role will involve managing a diverse range of inquiries related to online banking, payment cards, and accounts, always prioritizing and responding to customer needs efficiently. This is a highly engaging and educational summer opportunity designed to significantly enhance your customer service and problem-solving capabilities.
Your Responsibilities
- Deliver excellent customer experience across various banking services.
- Handle diverse customer inquiries concerning online banking, payment cards, and accounts.
- Assist customers face-to-face, via telephone, and through digital messages in a branch setting.
- Strengthen problem-solving and communication skills in a dynamic environment.
What Danske Bank is Looking For
Danske Bank seeks candidates with a genuine interest in the banking sector and a strong motivation to provide outstanding customer experiences. You should be comfortable in a dynamic setting with frequent customer interactions. Some prior experience in customer service or sales is highly valued, along with strong communication and collaboration skills. Fluency in both Finnish and English is essential. While not mandatory, studies or work experience in the financial field and proficiency in Swedish are considered advantageous.
What Danske Bank Offers You
Danske Bank provides a warm welcome and comprehensive onboarding for your role, ensuring you have the support of experienced colleagues throughout the summer. This position promises significant learning about banking operations and offers valuable work experience for your future career. You'll also have excellent networking opportunities with other employees, potentially leading to future career prospects within the bank. A lunch benefit is also included during your summer tenure.
Applying for the Role
Ready to take the next step? Apply for this summer job by completing the application form questions and attaching your CV, Cover Letter, and any other relevant documents in English. The application period concludes on 1 March 2026. Danske Bank will reach out via email or phone as the recruitment process advances in February and March. Please note that successful candidates will undergo a credit check and a drug test.
About Danske Bank
Danske Bank is a prominent Nordic bank connecting its services globally. With 150 years of history, it has empowered individuals and businesses to achieve their full potential. Joining Danske Bank means becoming part of a community of 22,000 colleagues, rooted in a culture that champions Teaming Up, Owning It, and Being Open. Together, the bank is committed to evolving into a better financial institution for its customers, employees, and the wider society.
Key Skills/Competency
- Customer Service
- Problem-Solving
- Communication Skills
- Collaboration
- Online Banking
- Payment Cards
- Account Management
- Finnish Language
- English Language
- Financial Acumen
How to Get Hired at Danske Bank
- Research Danske Bank's culture: Study their mission, values like "Teaming Up, Owning It, Being Open," recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your CV to highlight customer service, communication, and any banking-related experience, using keywords from the job description.
- Craft a compelling cover letter: Articulate your genuine interest in banking and Danske Bank specifically, emphasizing your motivation for excellent customer experience.
- Prepare for language skills: Demonstrate fluency in Finnish and English, and if applicable, mention Swedish proficiency, as these are critical for the Summer Trainee, Customer Service role.
- Understand banking fundamentals: Familiarize yourself with basic banking concepts, common customer inquiries, and Danske Bank's personal banking services.
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