Summer Job in Customer Service
Danske Bank
Job Overview
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Job Description
Your Role as a Summer Trainee in Customer Service
As a Summer Job in Customer Service at Danske Bank, you will be instrumental in delivering an excellent customer experience and gaining invaluable insights into the daily banking services for personal customers. Your workdays will involve a diverse range of topics, including online banking, payment cards, and account management, all while diligently responding to customer needs. This presents an engaging and educational summer opportunity to significantly strengthen your customer service and problem-solving abilities.
Working within a branch setting, you will directly assist customers with their everyday banking and cash service requirements, interacting face-to-face, via telephone, or through digital messages.
Your primary workplace will be located in Helsinki, Vantaa, or Espoo. You are expected to work in the office from Monday to Friday throughout the summer holiday period, specifically from May to September 2026.
About You
- A genuine interest in banking and strong motivation to consistently deliver excellent customer experience.
- A willingness to thrive in a dynamic environment characterized by frequent customer interactions.
- Some prior experience in customer service or sales roles.
- Strong communication and collaboration skills are essential.
- Fluency in both Finnish and English is required.
Studies or work experience in the financial field, along with Swedish language skills, are considered advantageous.
What Danske Bank Offers You
You will receive a warm welcome and thorough onboarding specifically tailored for your role, complemented by the continuous support of experienced colleagues throughout the summer period. We guarantee that you will acquire extensive knowledge about banking operations and gain valuable work experience that will benefit your future career. During the summer, you will also have the opportunity to network with other employees and build professional contacts, potentially leading to new career opportunities within Danske Bank in the future.
Additionally, a lunch benefit will be provided during your summer employment.
Are You Ready for the Next Step?
To apply for this Summer Job in Customer Service, please complete the application form questions and attach your CV, cover letter, and any other relevant documents in English. The application period concludes on 1 March 2026.
We will contact successful candidates via email or phone as the recruitment process advances in February and March. Please note that if you are hired, a credit check and a drug test will be conducted as part of the employment process.
Key skills/competency
- Customer Service
- Problem-Solving
- Communication Skills
- Collaboration
- Banking Knowledge
- Online Banking
- Payment Processing
- Account Management
- Sales Experience
- Finnish Language
How to Get Hired at Danske Bank
- Research Danske Bank's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your CV to highlight customer service, communication, and any financial experience relevant to a Summer Job in Customer Service at Danske Bank.
- Showcase language proficiency: Emphasize your fluency in Finnish and English, and mention any Swedish skills as an advantage.
- Prepare for behavioral questions: Be ready to discuss experiences demonstrating problem-solving, collaboration, and a genuine interest in banking for your interview at Danske Bank.
- Highlight eagerness to learn: Express your motivation to gain insights into daily banking and contribute positively to the customer experience.
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