Summer Customer Service Trainee

About the Role: Summer Customer Service Trainee at Danske Bank

As a Summer Customer Service Trainee at Danske Bank, you will be instrumental in delivering an excellent customer experience and gaining invaluable insights into the daily banking services tailored for personal customers. Your workdays will be dynamic, involving a diverse range of topics such as online banking, payment cards, and account management, all while actively responding to customer needs. This is an engaging and educational summer opportunity designed to significantly strengthen your customer service and problem-solving abilities.

Working within a branch, your responsibilities will include assisting customers face-to-face, as well as via telephone and messages, addressing their daily banking and cash service requirements.

Your primary workplace will be situated in one of the following locations: Helsinki, Vantaa, or Espoo. You will be expected to work in the office from Monday to Friday throughout the summer holiday period, specifically from May to September 2026.

About You

• Genuine interest in banking and a strong motivation to consistently deliver excellent customer experience.
• Willingness to thrive in a dynamic environment characterized by frequent customer interactions.
• Some prior experience in customer service or sales is required.
• Possess strong communication and collaboration skills.
• Fluency in both Finnish and English is essential.

Studies or prior work experience in the financial field, along with Swedish language skills, will be considered a significant advantage.

What Danske Bank Offers You

You will receive a warm welcome and comprehensive onboarding for your role, complemented by the continuous support of experienced colleagues throughout your summer tenure. We are committed to ensuring you gain substantial knowledge about banking and acquire valuable work experience that will benefit your future career. During the summer, you will have ample opportunities to network with other employees and build professional contacts, potentially leading to new career opportunities within Danske Bank in the future.

Additionally, you will receive a lunch benefit during the summer period.

Are You Ready for the Next Step?

To apply for this exciting summer job, please complete the application form questions and attach your CV, cover letter, and any other relevant documents in English. The application period concludes on 1 March 2026.

The recruitment process will involve us contacting you via email or phone call as it progresses during February and March. Please be aware that if you are hired, a credit check and a drug test will be mandatory.

Learn more about summer jobs at Danske Bank here.

About Us

Danske Bank is a prominent Nordic bank that connects its services to the wider global community. For 150 years, we have been dedicated to supporting individuals and businesses in realizing their full potential. A career with us offers the opportunity to join a vibrant community of 22,000 colleagues, within a culture where we prioritize 'Teaming Up,' 'Owning It,' and 'Being Open.' Together, we are actively transforming Danske Bank into an even better bank – for our customers, our employees, and the societies we serve.

Key skills/competency

• Customer Service
• Banking Operations
• Problem Solving
• Communication Skills
• Collaboration
• Client Interaction
• Financial Services
• Online Banking
• Payment Processing
• Account Management