Technical Engagement Analyst

About DailyPay

DailyPay is a leading worktech company transforming how people get paid, offering an award-winning on-demand pay solution. We empower America's top employers to build stronger employee relationships by supporting financial well-being, motivating harder work, and increasing retention.

The Role of a Technical Engagement Analyst

As a Technical Engagement Analyst at DailyPay, you will be an integral part of a small, dynamic team. Your primary focus will be on delivering technical client support, optimizing integrations and data for existing clients, and collaborating with various stakeholders to refine client setups. This role acts as a key technical resource for client-facing teams and involves strategic planning with internal and external partners to enhance existing client data exchanges, aiming to reduce operational loss and boost integration reliability.

We are seeking an individual who is analytical, strategic, and collaborative, with a proven background in troubleshooting technical, product, and integration challenges. You will work cross-functionally with Client Success Managers, Implementation Managers, Client Support Analysts, Mission Control, and other teams to ensure an optimal client and user experience. The role offers varied responsibilities, requiring both independent work and collaborative problem-solving, making it ideal for someone who enjoys tackling complex puzzles.

How You Will Make An Impact

• Act as a technical point of escalation for cross-functional teams.
• Support existing client changes, including location and pay code additions, organizational structure adjustments, or minor file modifications.
• Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges.
• Function as a subject matter expert regarding product idiosyncrasies and client integrations.
• Report, troubleshoot, and take ownership of incidents through resolution.
• Support product testing and rollouts.

What You Bring To The Team

• Bachelor’s degree with 2+ years of experience in an implementations, technical account management, or client-facing technical support role.
• Ability to adapt and thrive in a product knowledge-heavy environment.
• Strong analytical and problem-solving skills.
• Knowledge of Dell Boomi or willingness to learn Dell Boomi.
• Experience troubleshooting sFTP, API, and data concerns.
• Capacity to prioritize and handle multiple projects simultaneously.
• Strong interpersonal and cross-functional skills.
• Occasional need to work outside of normal business hours may be required.

What We Offer

• Exceptional health, vision, and dental care.
• Opportunity for equity ownership.
• Life and AD&D, short- and long-term disability.
• Employee Assistance Program.
• Employee Resource Groups.
• Fun company outings and events.
• Unlimited PTO.
• 401K with company match.

Key skills/competency

• Technical Support
• Client Integration
• Data Optimization
• Troubleshooting
• API
• sFTP
• Dell Boomi
• Problem Solving
• Cross-functional Collaboration
• Client Relationship Management