Facilitator, Learning and Development
@ DailyPay

Hybrid
$85,000
Hybrid
Full Time
Posted 2 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @dailypay.com
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Job Details

About DailyPay

DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. Headquartered in New York City with operations in the US and Belfast, DailyPay supports financial well-being beyond the workplace.

The Role

As a Facilitator, Learning and Development on the Learning & Development Team within Shared Services, you will work closely with the Customer Operations organization to facilitate training programs. Your key responsibilities include creating training materials, facilitating sessions, and collaborating with BPO partners globally.

How You Will Make An Impact

  • Create internal Knowledge Base content and support scripting.
  • Develop agent training modules including ILT and e-learning.
  • Produce ad hoc communication content like newsletters and slack posts.
  • Conduct in-person (including overseas travel) and virtual training sessions.
  • Partner with cross-functional teams to update training materials.
  • Identify and drive improvements in support reference content.

What You Bring To The Team

  • Bachelor's degree or equivalent experience with 2+ years in Learning & Development.
  • Strong writing, editing, and editorial skills.
  • Proficiency with Google Suite and/or Microsoft Suite; e-learning module creation is a plus.
  • Hands-on stakeholder engagement and content creation experience.
  • Experience with remote and virtual training methodologies.
  • Excellent communication, organization, and time management.

What We Offer

  • Exceptional health, vision, and dental care.
  • Opportunity for equity ownership.
  • Life and AD&D, short- and long-term disability coverage.
  • Employee Assistance Program and Resource Groups.
  • Fun company outings and events, Unlimited PTO, and 401K with company match.

Key skills/competency

  • Training
  • Content Creation
  • Knowledge Base
  • Editing
  • Virtual Training
  • Instructional Design
  • Google Suite
  • Microsoft Suite
  • Stakeholder Engagement
  • Time Management
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How to Get Hired at DailyPay

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience to training and L&D roles.
  • Highlight relevant projects: Detail training material and content creation.
  • Research DailyPay: Understand its mission and technology platform.
  • Prepare for interviews: Practice questions on virtual and in-person training.

📝 Interview Preparation Advice

Technical Preparation

Review online training platforms.
Practice using Google and Microsoft productivity tools.
Study effective e-learning module creation.
Familiarize with virtual training software.

Behavioral Questions

Describe past training project challenges.
Explain teamwork in high-pressure situations.
Discuss handling stakeholder feedback.
Share experiences managing deadlines.

Frequently Asked Questions