Revenue Operations Manager
D2L · Canada
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- Hybrid
- Internship
- CA$120,000 / year
- Canada
Job highlights
- Drive revenue growth through data-driven insights.
- Optimize sales and marketing processes with AI.
- Ensure CRM data integrity and accuracy.
- Collaborate with cross-functional teams effectively.
- Lead impactful projects for operational efficiency.
About the role
About D2L
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
General Description
The Revenue Operations Manager plays a critical role within the global Revenue Operations team, driving scalable, AI-powered, data-driven excellence across the sales and go-to-market ecosystem. This position is responsible for delivering key business insights to accelerate revenue growth and optimizing processes that enhance daily marketing, business development and sales execution while fostering long-term scalability and efficiency.A primary focus of this role is providing strategic business value to marketing, business development and sales leadership through actionable insights and advanced performance analytics that support informed decision-making and maximize revenue outcomes. The Revenue Operations Manager ensures the integrity and accuracy of CRM data—including leads, pipeline, accounts, and contacts—enabling reliable reporting, planning, and strategic initiatives.
As an advanced Salesforce expert, you guide Sales, BDR, and Marketing teams in effective CRM utilization, account management, and training, ensuring alignment across global GTM teams and cross-functional partners. Additionally, this role spearheads AI-driven advancements by leveraging automation and intelligent analytics to streamline workflows, improve go-to-market motions, and enhance operational agility.
This role requires close collaboration with stakeholders across Business Development, Sales, Marketing, Finance, and IT to align systems and processes with business objectives. The ideal candidate possesses a deep understanding of campaigns to lead to opportunity conversions, strong analytical mindset, a passion for operational excellence, and the ability to translate complex data into clear, actionable insights that drive business success.
Major Responsibilities
- Strategic Business Partnership: Serve as a trusted advisor to Marketing, Business Development, Sales and Revenue Operations leadership, delivering insights and recommendations that drive revenue growth, improve pipeline health, and support strategic planning.
- AI Utilization & Innovation: Drive AI adoption and application to enhance pipeline and process efficiency, analytics precision, and business outcomes.
- Scalable Process Design: Lead the development and optimization of scalable, repeatable processes that enhance sales productivity and operational efficiency across global teams.
- Advanced Analytics & Forecasting: Support the evolution of models to support key areas within RevOPs, such as pipeline efficiency, velocity and conversion, forecasting, territory planning, and performance tracking. Translate complex data into actionable insights that inform executive decision-making.
- Cross-Functional Project Leadership: Manage high-impact projects across Business development, Sales, Marketing, Finance, and IT. Ensure alignment of tools, data, and processes with business objectives and operational scalability.
- CRM Governance & Data Integrity: Champion CRM best practices and data hygiene to ensure accurate, reliable data for reporting and strategic use. Act as a key stakeholder in system enhancements and governance.
- Change Management & Enablement: Lead change initiatives with structured communication, stakeholder engagement, and enablement strategies to ensure successful adoption of new tools and processes.
- Operational Insights & Reporting: Deliver executive-level reporting and dashboards that provide visibility into key performance metrics, sales effectiveness, and operational bottlenecks.
- Training & Knowledge Sharing: Partner with Sales Enablement to deliver training and documentation that supports adoption of systems and processes, ensuring teams are equipped to operate efficiently.
Competencies
- Strategic Thinking: Ability to connect operational activities to broader business goals and long-term growth strategies.
- Analytical Rigor: Skilled in building models, interpreting data trends, and identifying root causes to drive informed decisions.
- Operational Excellence: Strong process orientation with a focus on scalability, repeatability, and continuous improvement.
- Influence & Collaboration: Builds strong cross-functional relationships and drives alignment across diverse stakeholders and leadership levels.
- Executive Communication: Presents complex data and strategic recommendations clearly and persuasively to senior leadership.
- Change Leadership: Effectively manages change by aligning stakeholders, communicating clearly, and driving adoption.
- Project Management: Balances multiple priorities and initiatives with strong organizational and time management skills.
- Adaptability: Thrives in a dynamic environment with shifting priorities and evolving business needs.
Technical Skills
- Salesforce CRM: Advanced-level proficiency, including troubleshooting, and process optimization. Marketing Cloud/Pardot knowledge a nice to have.
- Excel & Data Modeling: Expert-level Excel skills (e.g., VBA, advanced formulas, pivot tables) for building scalable models and dashboards.
- Sales & Marketing Tech Stack: Familiarity with tools such as Marketo, Pardot, Leandata, ZoomInfo, Outreach, Salesloft, Gong, Terret, Cloudingo, Ringlead and Chorus.ai to support BD, Sales and Marketing execution and insights.
- Presentation & Visualization: Expert in Microsoft PowerPoint and data visualization tools (PowerBI, Tableau) to communicate insights and recommendations effectively.
- Collaboration & PM Tools: Proficient in tools like Microsoft Planner, Trello, Confluence, and similar platforms for project tracking and documentation.
Qualifications/Experience
- Education: Bachelor's degree required, preferably in Business, Analytics, or a related field.
- Revenue Operations & GTM Experience: 7+ years in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment.
- Process Optimization & Change Management: 5+ years leading scalable process improvements, workflow automation, and organizational change initiatives across cross-functional teams.
- Strategic Analysis & Executive Reporting: 5+ years conducting deep analysis, developing predictive models, and delivering actionable business insights to senior leadership.
- SaaS Industry Expertise: 5+ years working within the SaaS sector, with a strong understanding of sales motions, pipeline management, and data-driven decision-making.
- AI Knowledge & Application: Understanding of AI-driven technologies, with experience utilizing AI for process automation, analytics enhancement, and operational efficiency improvements.
Salary Range
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.Base Salary Range
$110,000—$120,000 CAD
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why We're Awesome
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through :- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
- 2 Paid Days off for SkillsWave-related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.
Key skills/competency
- Revenue Operations Manager
- Salesforce CRM
- Data Analysis
- Process Optimization
- Go-to-Market Strategy
- AI Integration
- Forecasting
- Project Management
- SaaS Industry
- Executive Reporting
Skills & topics
- Revenue Operations Manager
- Salesforce
- CRM
- Data Analysis
- Process Optimization
- Go-to-Market Strategy
- AI
- Forecasting
- SaaS
- Business Operations
- Excel
- PowerBI
- Tableau
- Project Management
- Change Management
- Marketing Cloud
- Pardot
- Marketo
- ZoomInfo
- Outreach
- Salesloft
- Gong
- Chorus.ai
How to get hired
- Tailor your resume: Highlight your 7+ years in Revenue Operations, GTM experience, and Salesforce proficiency. Quantify achievements in process optimization and strategic analysis.
- Showcase AI knowledge: Emphasize any experience using AI for automation, analytics, or efficiency in previous roles.
- Demonstrate technical skills: Detail your advanced Salesforce, Excel, and data visualization tool expertise (PowerBI, Tableau).
- Prepare for behavioral questions: Be ready to discuss strategic thinking, influence, change leadership, and collaboration.
- Understand D2L's mission: Align your application with D2L's goal of transforming the way the world learns.
Technical preparation
Master advanced Salesforce CRM features and workflows.,Build complex models using expert Excel skills.,Practice creating compelling data visualizations.,Familiarize with common sales/marketing tech stacks.
Behavioral questions
Describe a time you influenced stakeholders.,How do you handle shifting business priorities?,Share an example of driving change adoption.,How do you connect operations to strategy?
Frequently asked questions
- What is the base salary for the Revenue Operations Manager role at D2L?
- The expected base salary range for the Revenue Operations Manager position at D2L is $110,000 to $120,000 CAD annually. This figure is determined by your specific knowledge, skills, education, training, and experience.
- Does D2L use AI in its hiring process for the Revenue Operations Manager position?
- While D2L uses AI internally for tasks like meeting notes and summaries, they emphasize that AI tools do not rank resumes, make hiring decisions, or influence candidate evaluations for the Revenue Operations Manager role. Your application is personally reviewed by a real person from the Talent Acquisition team.
- What specific technical skills are most important for the Revenue Operations Manager role at D2L?
- Advanced Salesforce CRM proficiency is critical, including troubleshooting and process optimization. Expertise in Excel for data modeling and visualization tools like PowerBI or Tableau are also highly valued. Familiarity with various sales and marketing tech stack tools is beneficial.
- What kind of experience is required for the Revenue Operations Manager role at D2L?
- D2L requires at least 7 years of experience in Revenue Operations, Sales, Marketing, or Business Operations within a fast-paced, high-growth environment. Additionally, 5+ years of experience in process optimization, change management, strategic analysis, and working within the SaaS industry are necessary.
- Are there opportunities for professional development for a Revenue Operations Manager at D2L?
- Yes, D2L offers learning and growth opportunities, including tuition reimbursement of up to $4,000 CAD for continuing education through their SkillsWave Program. They are committed to helping their people grow and develop.
- What is the typical work arrangement for a Revenue Operations Manager at D2L?
- D2L offers flexible work arrangements. While specific details aren't provided for this role, their 'Why We're Awesome' section highlights flexibility, suggesting a hybrid or remote possibility is likely.
- What are the key responsibilities of a Revenue Operations Manager at D2L?
- Key responsibilities include serving as a strategic business partner, driving AI utilization, designing scalable processes, performing advanced analytics and forecasting, leading cross-functional projects, ensuring CRM data integrity, managing change, and providing operational insights and reporting.