Senior Field Applications Specialist

Senior Field Applications Specialist at Cytek Biosciences

Cytek Biosciences is a leading cell analysis solutions company dedicated to advancing scientific discovery and improving life through innovative technologies. Leveraging its patented Full Spectrum Profiling™ (FSP™) technology, Cytek delivers high‑resolution, high‑content, and high‑sensitivity flow cytometry solutions that empower researchers worldwide to generate deep biological insights and accelerate breakthroughs in areas such as immunology, oncology, cellular therapy, and infectious disease research. Cytek’s comprehensive platform includes instruments like the Cytek Aurora™, Northern Lights™, and Aurora CS systems, along with reagents, software, and services that support cutting‑edge research across academia and industry. The company is headquartered in Fremont, California, with global offices and distribution channels.

The Senior Field Applications Specialist (Level III) at Cytek plays a critical role in supporting both internal teams and external customers by delivering expert‑level training and application assistance for Cytek instrumentation.

Location & Travel

This is a Field-based position located in Seattle, WA, requiring approximately 50% travel. The role offers a competitive salary, commission, and benefits plan.

Key Responsibilities

Training & Education

• Provide comprehensive theoretical and hands‑on training for Cytek analyzers, sorters, and applications, contributing to the creation and enhancement of training materials.
• Develop and present advanced application training modules for customers.
• Train and mentor junior FAS team members as needed.

Technical Application Support

• Independently design complex multicolor panels and assays; offer guidance to less experienced FAS staff.
• Troubleshoot high‑complexity assays and provide expert support to customers.
• Clearly communicate technical information to customers and internal teams.

Documentation & Reporting

• Accurately document all application support interactions and activities in a timely manner.

Presentations & Demonstrations

• Create and deliver technical presentations that align with business goals, both pre‑ and post‑sales.
• Conduct instrument demonstrations with the Sales team for key opinion leaders (KOLs) and priority customers.
• Support local and international sales and marketing events, including trade shows and user group meetings.

Collaboration & Escalations

• Work with the Service organization to resolve customer site issues and lead resolution of complex escalations at the local/regional level.
• Capture and communicate customer feedback and Requests for Change (RFCs) to appropriate internal teams and assist with product feature improvement discussions.

Research & Content Development

• Independently design and conduct experiments to generate internal data for R&D and marketing initiatives.
• Contribute to white papers, publications, and technical content for both internal use and external events.
• Support the creation of educational and marketing content such as webinars and technical documents, collaborating with senior FAS and Technical Leads.

Customer Engagement

• Help organize and support customer‑focused events, including user group meetings and data clinics.
• Participate in onboarding of new FAS team members and support internal training programs.

Additional Responsibilities

• Maintain a thorough and current understanding of both new and legacy products, reagents, software, and applications.
• Support leadership with team planning and professional development initiatives.
• Promote workplace safety by reporting hazards and unsafe conditions.

Qualifications

Education

• Bachelor’s degree in Life Sciences, Biology, Immunology, Cell Biology, Medical Technology, or related field required.
• Master’s degree or PhD preferred.

Experience

• 8–12 years of academic experience or more than 5 years of industry experience in flow cytometry, or a combination of academic and industry experience totaling over 10 years (experience in both settings preferred).

Skills & Competencies

• Strong foundational knowledge in cell biology with deep expertise in flow cytometry and related applications.
• Extensive familiarity with flow cytometry instruments, reagents, software, and competitive technologies.
• Excellent analytical and problem‑solving abilities.
• Proven technical and scientific writing skills.
• Experience in customer‑facing technical support, with preference for those who have supported sales and marketing efforts.
• Strong interpersonal, verbal, and written communication skills.
• Effective time management, organization, and planning capabilities.
• Ability to work independently and strategically to meet goals.

Physical Requirements & Work Environment

• Willingness and ability to travel (approximately 50%) via commercial airlines, trains, or rental vehicles.
• Ability to lift up to 25 lbs and stand for extended periods when required.

Key skills/competency

• Flow Cytometry
• Cell Analysis
• Customer Support
• Technical Training
• Application Support
• Multicolor Panel Design
• Troubleshooting
• Scientific Communication
• Product Demonstrations
• Life Sciences