Associate Customer Success Engineer
Cyera
Job Overview
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Job Description
About Cyera
Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera’s mission is to reinvent how businesses secure data, enable agile collaboration, and pursue new business opportunities. Trusted by global security teams and backed by leading investors, Cyera is at the forefront of cyber data security.
The Opportunity
The Associate Customer Success Engineer will optimize customer utilization and ROI on the Cyera Platform, ensuring high customer satisfaction while directly engaging with clients. Expect 25-50% travel annually to conduct on-site engagements, training, and technical workshops.
Responsibilities
- Serve as the primary technical expert on the Cyera Platform.
- Establish trust with customers from practitioners to executives.
- Drive customer adoption through onboarding and tailored training.
- Understand customer requirements to design customized use cases.
- Ensure customers maximize ROI and sustain long term adoption.
- Identify and resolve technical and operational obstacles.
- Advocate customer feedback to influence product roadmap.
- Utilize self-paced training resources for ongoing education.
- Troubleshoot technical issues and monitor customer health.
- Collaborate on joint success plans and conduct Quarterly Business Reviews.
Required Qualifications
- Associate’s degree or equivalent; Bachelor’s in Computer Science preferred.
- Strong project management skills and attention to detail.
- Proficiency in SQL, Python, and scripting languages.
- Experience with APIs, web services and technical troubleshooting.
- Excellent interpersonal, communication and customer relation skills.
- Ability to lead both technical workshops and executive meetings.
- Self-starter capable of working autonomously in a startup environment.
Compensation & Benefits
Base salary range is $100,000-$120,000. Additional variable compensation such as bonus, equity, and benefits may apply. Benefits include remote work capability with office reimbursement, competitive salary, unlimited PTO, paid holidays and sick time, plus health, vision, and dental insurance.
Key skills/competency
Customer Success, Data Security, Technical Support, SQL, Python, APIs, Onboarding, Troubleshooting, Project Management, Consulting
How to Get Hired at Cyera
- Customize your resume: Highlight relevant technical and customer success skills.
- Showcase key projects: Emphasize agile collaboration and data security experience.
- Research Cyera: Understand their mission, cloud security focus, and client base.
- Prepare for technical queries: Brush up on SQL, Python, and API integrations.
- Practice interview responses: Detail experiences in customer engagement and troubleshooting.
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