Remote Customer Service & Technical Support Agent

About Cyber Focus AI

Cyber Focus AI's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.

Employer Industry: Technical Support Services

Why Join As a Remote Customer Service & Technical Support Agent?

• Salary up to $19/hour, offering competitive compensation.
• Opportunity for clear career advancement and growth within the organization.
• Work in a supportive and collaborative remote environment.
• Chance to make a significant positive impact on client satisfaction and member experience.
• Engaging role that strategically combines technical support with essential customer service.
• Enjoy flexible work hours within a structured and manageable schedule.

What To Expect: Your Responsibilities

• Engage directly with customers via phone, email, and chat to efficiently troubleshoot and resolve technical and administrative issues.
• Provide clear, calm, and reassuring guidance, helping customers understand the next steps for resolution.
• Document all work accurately and thoroughly in the appropriate systems, ensuring comprehensive record-keeping.
• Balance live customer interactions with essential follow-up tasks, maintaining focus and efficiency.
• Uphold strict service, quality, and policy standards to ensure a consistent and high-quality customer experience.

What Is Required: Qualifications

• High school diploma or GED equivalent is a foundational requirement.
• At least six months of experience providing technical support, specifically in a call center environment.
• Strong written and verbal communication skills are essential for effective customer interaction.
• Basic troubleshooting skills and comfort navigating multiple systems simultaneously are key.
• Ability to work an eight-hour shift within designated hours of operation is a must.

How To Stand Out: Preferred Qualifications

• Dependable attendance and consistent readiness to begin work at the scheduled start time.
• Willingness and ability to learn new tools and technologies quickly and efficiently.
• Adaptability to evolving processes, procedures, and shifting priorities.
• Openness to feedback and a strong commitment to continuous improvement.

Key Skills/Competency

• Technical Support
• Customer Service
• Troubleshooting
• Communication Skills
• Call Center Operations
• Problem Solving
• Documentation
• Adaptability
• Client Satisfaction
• Issue Resolution