Job Overview
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Job Description
Healthcare Customer Service Specialist II
Cyber Focus AI's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.
Why Consider This Job Opportunity
- Salary up to $19.02 per hour
- Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, and 401(k) savings plans
- Generous paid holidays and annual paid time off
- Opportunity for professional development in a supportive work environment
- Flexibility for hybrid or fully remote work options
What To Expect (Job Responsibilities)
- Serve as the primary point of contact for providers and Medicare contractors, addressing inquiries professionally and accurately
- Maintain up-to-date knowledge of contract requirements and objectives
- Educate providers on processes and appeal rights while resolving complex issues
- Conduct due diligence follow-ups and maintain accurate records of communications
- Notify management of any escalated issues or suggestions for process improvements
What Is Required (Qualifications)
- Minimum of two (2) years of experience in a call center or customer service position
- High School diploma or GED is required
- Must maintain HIPAA Certification
- Strong verbal and written communication skills
- Proficiency in data entry and basic knowledge of Excel
How To Stand Out (Preferred Qualifications)
- At least one year of claims processing or billing experience
- Familiarity with healthcare and insurance terminology
#HealthcareIntelligence #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#CyberFocusAI
Key skills/competency
- Customer Service
- Call Center Experience
- Healthcare
- HIPAA Certification
- Communication Skills
- Data Entry
- Excel Proficiency
- Claims Processing
- Billing Experience
- Provider Education
How to Get Hired at Cyber Focus AI
- Tailor your resume: Highlight your 2+ years of customer service, call center experience, and any healthcare-specific skills like claims processing or billing.
- Emphasize key qualifications: Clearly state your High School diploma/GED, HIPAA Certification, strong communication skills, and data entry/Excel proficiency.
- Showcase preferred skills: If you have claims processing, billing, or healthcare terminology experience, make sure it's prominent.
- Address remote work: Mention your comfort and capability in working in a hybrid or fully remote environment, if applicable.
- Prepare for interviews: Be ready to discuss how you handle complex customer issues and maintain professional communication.
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