Healthcare Customer Service Specialist II (SCA)
Cyber Focus AI · United States
- Hybrid
- Full-time
- $39,585 / year
- United States
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Job highlights
- Serve as primary contact for healthcare providers.
- Resolve complex inquiries and educate providers.
- Maintain accurate communication records.
- Requires 2+ years customer service experience.
- Benefits include medical, dental, vision, 401(k).
About the role
Healthcare Customer Service Specialist II
Cyber Focus AI's mission is to help cybersecurity professionals discover cutting-edge opportunities in their field. We are not a staffing firm or agency. Cyber Focus AI does not hire for these roles—we use advanced technology to locate and verify them from actual employers.
Why Consider This Job Opportunity
- Salary up to $19.02 per hour
- Comprehensive benefits package including medical, dental, vision, HSA/FSA options, life insurance, and 401(k) savings plans
- Generous paid holidays and annual paid time off
- Opportunity for professional development in a supportive work environment
- Flexibility for hybrid or fully remote work options
What To Expect (Job Responsibilities)
- Serve as the primary point of contact for providers and Medicare contractors, addressing inquiries professionally and accurately
- Maintain up-to-date knowledge of contract requirements and objectives
- Educate providers on processes and appeal rights while resolving complex issues
- Conduct due diligence follow-ups and maintain accurate records of communications
- Notify management of any escalated issues or suggestions for process improvements
What Is Required (Qualifications)
- Minimum of two (2) years of experience in a call center or customer service position
- High School diploma or GED is required
- Must maintain HIPAA Certification
- Strong verbal and written communication skills
- Proficiency in data entry and basic knowledge of Excel
How To Stand Out (Preferred Qualifications)
- At least one year of claims processing or billing experience
- Familiarity with healthcare and insurance terminology
#HealthcareIntelligence #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#CyberFocusAI
Key skills/competency
- Customer Service
- Call Center Experience
- Healthcare
- HIPAA Certification
- Communication Skills
- Data Entry
- Excel Proficiency
- Claims Processing
- Billing Experience
- Provider Education
Skills & topics
- Healthcare Customer Service
- Customer Service Representative
- Call Center Agent
- Healthcare Support
- HIPAA Certified
- Remote Work
- Hybrid Work
- Customer Support
- Medical Billing
- Claims Processing
How to get hired
- Tailor your resume: Highlight your 2+ years of customer service, call center experience, and any healthcare-specific skills like claims processing or billing.
- Emphasize key qualifications: Clearly state your High School diploma/GED, HIPAA Certification, strong communication skills, and data entry/Excel proficiency.
- Showcase preferred skills: If you have claims processing, billing, or healthcare terminology experience, make sure it's prominent.
- Address remote work: Mention your comfort and capability in working in a hybrid or fully remote environment, if applicable.
- Prepare for interviews: Be ready to discuss how you handle complex customer issues and maintain professional communication.
Technical preparation
Practice data entry accuracy and speed.,Review Excel functions for data management.,Study HIPAA guidelines and healthcare terms.,Prepare for common customer service scenarios.
Behavioral questions
Describe a complex customer issue resolved.,How do you handle difficult provider inquiries?,Explain your process for maintaining records.,How do you stay updated on contract changes?
Frequently asked questions
- What is the salary range for the Healthcare Customer Service Specialist II role at Cyber Focus AI?
- The Healthcare Customer Service Specialist II role offers a salary of up to $19.02 per hour. Cyber Focus AI partners with employers to list verified opportunities, and this rate is set by the hiring employer.
- Does Cyber Focus AI hire directly for this Healthcare Customer Service Specialist II position?
- No, Cyber Focus AI is not the direct employer for this role. They use advanced technology to locate and verify opportunities from actual employers. They act as a connector to help candidates find roles with their partner companies.
- What benefits are offered for the Healthcare Customer Service Specialist II position?
- The role includes a comprehensive benefits package, such as medical, dental, vision, HSA/FSA options, life insurance, and 401(k) savings plans. Generous paid holidays and annual paid time off are also provided.
- What are the minimum qualifications required for the Healthcare Customer Service Specialist II role?
- You need at least two years of experience in a call center or customer service position, a High School diploma or GED, and must maintain HIPAA Certification. Strong verbal and written communication skills, along with proficiency in data entry and basic Excel knowledge, are also required.
- Is this Healthcare Customer Service Specialist II position remote or hybrid?
- This position offers flexibility for hybrid or fully remote work options, catering to different work arrangement preferences.
- What is the role of Cyber Focus AI in the hiring process for this Healthcare Customer Service Specialist II job?
- Cyber Focus AI's role is to connect outstanding candidates with a top-tier employer. They are not the Employer of Record (EOR) but facilitate the discovery and verification of the job opportunity.
- What experience is considered a plus for the Healthcare Customer Service Specialist II role?
- Preferred qualifications include at least one year of claims processing or billing experience, and familiarity with healthcare and insurance terminology. These can help you stand out among other applicants.