Data Integration Operations Support Specialist

About CWT

CWT is a global leader in digital travel management, operating as a Business-to-Business-for-Employees (B2B4E) travel management platform. Companies and governments worldwide rely on CWT to keep their people connected, providing innovative technology and efficient, safe, and secure travel experiences across six continents. Joining CWT means becoming part of a market-leading global company within a collaborative, multi-cultural, and entrepreneurial environment.

The Role: Data Integration Operations Support Specialist

CWT is seeking a dedicated Data Integration Operations Support Specialist to ensure the highest level of data integrity and accuracy within its travel management systems.

Key Responsibilities

• Analyzes and tracks transaction errors to identify recurrent issues.
• Provides feedback to accountable teams based on error sources and causes.
• Corrects data errors to maintain accuracy for critical reporting.
• Creates and manages account-specific reporting fields.
• Handles diverse invoicing processes within the back-office system.
• Ensures the collection or notification of missed transaction fees.
• Utilizes multiple proprietary and industry reporting systems, including ARC, BSP, Glory, Matrix, and AQUA.
• Maintains proper documentation within PNRs and data systems.
• Participates in team meetings to stay updated, address challenges, and share best practices.
• Works autonomously in a high-volume, fast-paced setting.
• Keeps supervisors informed of significant issues or unusual matters.
• Takes prompt corrective action or suggests alternatives as needed.
• May perform backup duties for other department areas.
• Assists with department-related projects and implementations (e.g., clean-up, startup, closeout).

Qualifications

To succeed in this role, candidates should possess the following:

• High school diploma.
• At least 3 years of industry experience.
• Proficiency in GDS knowledge.
• Fluent in English.
• Ability to pass extended government background checks and must be a US citizen or resident.
• Strong understanding of travel management reporting fields is preferred.
• Exceptional detail-orientation to ensure data accuracy.
• Basic Microsoft Office skills (spreadsheets, tables, documents).
• Excellent oral and written communication abilities for effective team interaction.
• Capable of working with minimal supervision.
• Proven ability to meet productivity goals.
• Strong organizational and time management skills.

Key Skills/Competency

• Data Integrity
• Error Tracking
• Reporting Systems
• Invoicing Processes
• GDS Knowledge
• Microsoft Office
• Detail-Orientation
• Communication Skills
• Time Management
• Travel Industry Experience