Technical Support Representative
@ CVS Health

Hybrid
$45,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @cvshealth.com
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Job Details

About CVS Health

At CVS Health, we’re building a world of health around every consumer while surrounding ourselves with dedicated colleagues passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and a workforce of over 300,000 purpose-driven professionals.

Role Overview: Technical Support Representative

In this role, you will work in a positive cultural environment to provide timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic staff. You will diagnose and resolve issues related to hardware, pharmacy systems, point of sale systems, Minute Clinic, and Photo services. Reporting to the Manager of Technical Support, you will use online knowledge articles and a case tracking system for effective troubleshooting and incident management.

Key Responsibilities

  • Take live troubleshooting calls daily
  • Document problems and complete support tickets
  • Maintain updated knowledge of policies and troubleshooting techniques
  • Manage call workload effectively
  • Provide outstanding customer support ensuring first call resolution
  • Collaborate well within a team environment
  • Work one weekend shift per week

Work Arrangement & Environment

This position offers a work from home option provided you have a quiet, private workspace with a secure internet connection (150 mbps minimum). If technical issues arise, you may be required to report to the call center within one hour or choose to work onsite.

Qualifications

Required: At least 6 months of technical and/or call center experience with a high school diploma or GED (or equivalent experience).

Preferred: Experience in a help desk/call center environment within retail technical support, familiarity with computer hardware/software applications.

Compensation & Benefits

This full-time role (40 hours per week, including one weekend shift) has a base hourly pay range between $17.00 and $31.30. In addition, the role is eligible for bonus programs, commission, and a competitive benefits package including medical plans, 401(k) with matching, employee stock purchase plans, and various wellness programs.

Additional Information

The application window closes on 10/18/2025. Qualified applicants with arrest or conviction records will be considered in compliance with applicable laws.

Key skills/competency

  • Technical Support
  • Troubleshooting
  • Customer Service
  • Call Center
  • Problem Solving
  • Documentation
  • Hardware
  • Software
  • Teamwork
  • Escalation
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How to Get Hired at CVS Health

🎯 Tips for Getting Hired

  • Customize your resume: Match technical and call center experience.
  • Highlight troubleshooting skills: Emphasize swift problem resolution.
  • Research CVS Health: Learn company culture and news.
  • Prepare for competency-based interviews: Bring specific examples.

📝 Interview Preparation Advice

Technical Preparation

Review common support ticket systems.
Practice troubleshooting hardware and software issues.
Familiarize with retail point of sale systems.
Study CVS Health technical documentation.

Behavioral Questions

Describe a challenging troubleshooting call.
Explain managing multiple support tickets.
Discuss team collaboration in stressful situations.
Share experiences with 1st call resolution.

Frequently Asked Questions