Retail Store Self-Service Coordinator
@ CVS Health

Hybrid
$62,400
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXX******* @cvshealth.com
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Job Details

Position Summary

At CVS Health, the Retail Store Self-Service Coordinator is responsible for maintaining and optimizing the self-service knowledge base to empower retail store colleagues and customers to resolve issues independently. This role emphasizes curating, updating, and structuring content in support of AI-driven search and assistance tools, ensuring quick access to accurate information.

Key Responsibilities

  • Curate and maintain articles, FAQs, and job aids.
  • Analyze customer feedback and support tickets for content improvements.
  • Collaborate with stakeholders to support AI training and search enhancements.
  • Utilize CMS and knowledge management systems to streamline workflows.
  • Monitor performance metrics to guide content lifecycle decisions.

Required Qualifications

Minimum 2 years of experience in a call center or customer support environment.

Preferred Qualifications

  • Experience with data analytics, AI, or conversational AI technologies.
  • Familiarity with ServiceNow, Moveworks, or similar platforms.
  • Strong understanding of store operations and support-based technical systems.
  • Proficiency in Microsoft Office applications.
  • Excellent communication and organizational skills.
  • Customer-centric mindset and analytical capability.

Education & Work Hours

Must possess a High School Diploma or GED. Anticipated weekly hours: 40 (Full time).

Compensation & Benefits

Base pay range: $21.10 - $44.99 hourly, plus eligibility for bonus, commission, or short-term incentives. Comprehensive benefits include medical plans, 401(k), employee stock purchase plan, and various wellness, financial, and family support programs.

Additional Information

The application window closes on 10/16/2025. Qualified applicants with arrest or conviction records will be considered under applicable laws.

Key Skills/Competency

  • self-service
  • knowledge base
  • content management
  • AI search
  • customer support
  • data analytics
  • CMS
  • content curation
  • feedback analysis
  • retail operations
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How to Get Hired at CVS Health

🎯 Tips for Getting Hired

  • Customize resume: Emphasize call center experience and skills.
  • Highlight analytics: Showcase data and content management expertise.
  • Research CVS Health: Understand their health solutions culture.
  • Prepare examples: Detail experience in customer support challenges.

📝 Interview Preparation Advice

Technical Preparation

Review CMS and knowledge management systems.
Practice data analytics for customer feedback.
Study AI search tool functionalities.
Familiarize with ServiceNow and Moveworks.

Behavioral Questions

Describe a time you solved customer issues.
Explain handling feedback under pressure.
Discuss a challenging content management scenario.
Share teamwork experience in a retail setting.

Frequently Asked Questions