Process Architect - HR Technology

@ CVS Health

About the Role

At CVS Health, we’re building a world of health around every consumer with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions through local presence, digital channels and our 300,000+ purpose-driven team members.

Position Overview

The Process Architect - HR Technology role is based in Richardson, TX. In this hybrid role (onsite 1-2 days per week), you will identify process and system gaps, optimize business processes, and act as a liaison between business and technology teams to create optimal solutions.

Key Responsibilities

• Process Gap Analysis: Identify inefficiencies and gaps in HR and payroll systems and document findings.
• Business Process Optimization: Analyze and refine workflows, reduce waste, and align operations to strategic objectives.
• Solution Facilitation: Act as liaison between business and technical teams and present proposed solutions.
• Establish Best Practices: Implement streamlined processes for operational efficiency across teams.
• Project Management: Define project scope, track progress, and present updates during portfolio reviews.
• Communication & Presentation: Create clear presentations for stakeholders, communicating complex process flows effectively.
• Process Visualization: Develop visual process flows to illustrate current and future state setups.
• Tool Utilization: Build and manage dashboards using Jira, Microsoft Project and other tools.
• Agile Methodologies & Product Model: Collaborate in agile environments to drive iterative improvements.

Required Qualifications

• 5+ years' experience as a business analyst or process architect.
• Expertise with visualization tools (Visio, Lucid, PowerPoint, Microsoft Excel).
• Strong experience with Agile Methodologies including Jira and Microsoft Project.
• Experience managing multiple initiatives and delivering portfolio presentations.
• Proven track record in planning and delivering business solutions.

Preferred Qualifications

• Strong analytical, problem-solving and decision-making skills.
• Collaboration and a growth mindset.
• Background in HR and Payroll processes, with HRIT/HRIS experience.
• Experience with SQL and data visualizations.

Education & Work Details

Bachelor's degree required. Specialized training or professional qualifications are a plus. This full-time role requires 40 hours per week with hybrid work arrangement (onsite 1-2 days per week in Richardson, TX).

Compensation & Benefits

Pay range is $92,700.00 - $185,400.00, plus bonus, commission or short-term incentive programs. Benefits include medical plans, 401(k) with company matching, employee stock purchase plan, paid time off, and more.

Key Skills/Competency

• Process Analysis
• Business Optimization
• Solution Facilitation
• Project Management
• Agile Methodologies
• Visualization Tools
• Stakeholder Communication
• Dashboard Management
• HR Processes
• Data Analysis