Pharmacy Services Specialist

@ CVS Health

Position Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

This Pharmacy Services Specialist role interacts directly with patients to influence generic utilization, therapy changes, answer questions, provide education, and solve problems while upholding our reputation for high-quality service.

Key Responsibilities

• Communicate benefits of generic therapies to patients.
• Conduct generic conversions and therapy changes with the Specialty Projects Team.
• Handle inbound and outbound calls to provide customer support.
• Utilize working knowledge in insurance, healthcare, and reimbursement requirements.
• Engage in adherence outreach to ensure patients maintain their therapy.

Requirements

• 1+ years of customer service experience handling calls.
• Ability to multitask and manage customer data effectively.
• Must reside in the state of Pennsylvania.
• Preferred call center experience and proficiency in Windows and MS applications.
• High School Diploma, GED, or equivalent.

Benefits & Work Arrangement

Enjoy work from home flexibility with clear internet and workspace requirements. The schedule is Monday-Friday with weekends off and options for a flexible work schedule. The comprehensive benefits package includes medical, dental, vision, a 401(k) plan with company match, employee stock purchase plan, and more.

Key skills/competency

customer service, generic conversion, therapy changes, adherence, call handling, insurance, healthcare, communication, problem solving, Microsoft