Manager, Implementations
CVS Health · Austin, TX
- Hybrid
- Full-time
- $132,000 / year
- Austin, TX
Job highlights
- Manage client onboarding and implementation journeys.
- Build client relationships and detailed project plans.
- Proactively manage risks and resolve issues.
- Collaborate with 20+ internal functional areas.
- Mentor new Implementation Managers on the team.
About the role
About CVS Health
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
About the Implementations Team
The CVS Caremark Implementations team thrives in a fast-paced environment that promotes professional growth and talent development. This client-facing role offers a unique opportunity to advance your career while directly contributing to client and customer satisfaction. As part of the team, you’ll collaborate with experienced Implementations Managers, gaining hands-on experience in project management and client relations while building a rewarding career in an impactful organization. At CVS Caremark we put our Heart in everything we do! The Implementation Team demonstrates our Heart at Work Behaviors and focuses on keeping the customer and colleagues at heart of all we do.
The Implementations Team supports CVS Caremark, the nation’s leading pharmacy benefit manager (PBM). Implementation Managers play a critical role in onboarding new clients, ensuring their prescription benefits are active on day one. They also assist with offboarding clients, adding new lines of business and implementing plan changes. Given the complexities of today’s PBM landscape, setting up a new client involves managing financial, product, and operational components across CVS Caremark. Implementation Managers coordinate with 20+ functional areas to track progress and ensure seamless execution.
Position Summary
As an Implementation Manager, you’ll be the driving force behind onboarding CVS Caremark’s new and strategic clients—serving as their primary partner throughout the implementation journey. You’ll own every aspect of the project, from building strong client relationships and crafting detailed project plans to driving critical milestones to completion. Your role demands proactive risk management, seamless collaboration with stakeholders, and a relentless focus on delivering high-quality, predictable results. Your curiosity, tenacity and ability to leverage your background experience quickly, will be key as you work independently. Throughout your journey, you’ll benefit from a robust training and coaching model designed to give you the support, guidance and resources you need to grow your career. Beyond your own development, you’ll play a pivotal role as a mentor—guiding and developing new Implementation Managers on the team, sharing your knowledge, and fostering a collaborative environment where everyone can thrive.
Key Responsibilities
- Build strong relationships with new clients to understand their unique needs, requirements, and expectations for a successful implementation.
- Develop and manage detailed project plans, defining tasks, timelines, and key milestones while collaborating with internal and external stakeholders to drive projects to completion.
- Proactively identify risks, develop mitigation strategies, resolve issues efficiently, and provide consistent project status updates to clients and stakeholders.
Required Qualifications
- 5 + years of project management experience
- 5 + years Microsoft Office Tools experience
- Future travel to client meetings or onsite training may be required – 10-25% depending on specific role
Preferred Qualifications
- PBM or Health Plan experience
- Client implementation experience
- Demonstrated use of Project Management tools
- Strong written and verbal communication
Education
Bachelor's degree preferred; may consider comparable work experience
Work Model
Candidates required to work in Hybrid Model and expected to go onsite for onboarding and team meetings. Preference for candidates to reside in HUB locations, Scottsdale, AZ – Irving, TX – Northbrook, IL.
Key skills/competency
- Project Management
- Client Relations
- Risk Management
- Stakeholder Collaboration
- Implementation
- PBM (Pharmacy Benefit Manager)
- Health Plan Experience
- Microsoft Office
- Communication Skills
- Problem Solving
Skills & topics
- Implementation Manager
- Project Management
- Client Implementation
- PBM
- Health Plan
- Client Relations
- Stakeholder Management
- Risk Management
- Hybrid Work
- CVS Health
How to get hired
- Tailor your resume: Highlight 5+ years of project management and Microsoft Office experience, emphasizing client implementation successes.
- Showcase relevant experience: Clearly demonstrate any PBM, Health Plan, or specific Project Management tool experience in your application.
- Address the hybrid model: Mention your ability and willingness to work in a hybrid model, including travel for onboarding and meetings.
- Prepare for interviews: Be ready to discuss your approach to risk management, client relationship building, and stakeholder collaboration.
- Research CVS Health: Understand their mission and values to articulate how your experience aligns with their 'Heart at Work' behaviors.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of an Implementation Manager at CVS Health?
- As an Implementation Manager at CVS Health, you will be responsible for onboarding new and strategic clients, acting as their primary partner throughout the implementation process. This includes building client relationships, developing project plans, managing milestones, and proactively addressing risks and issues.
- What qualifications are essential for the Implementation Manager role at CVS Health?
- Essential qualifications include a minimum of 5 years of project management experience and 5 years of experience with Microsoft Office Tools. A Bachelor's degree is preferred, though comparable work experience may be considered.
- Is this a remote, hybrid, or on-site position at CVS Health?
- This Implementation Manager position operates on a hybrid model. Candidates are expected to work onsite for onboarding and team meetings, with a preference for those residing in or near HUB locations such as Scottsdale, AZ; Irving, TX; or Northbrook, IL.
- What is the expected travel percentage for an Implementation Manager at CVS Health?
- Future travel to client meetings or onsite training may be required, typically ranging from 10-25% depending on the specific role requirements and client needs.
- What kind of client experience is preferred for the Implementation Manager role?
- Preferred qualifications include experience within the PBM (Pharmacy Benefit Manager) or Health Plan industry, as well as demonstrated experience with client implementations and the use of Project Management tools.
- How does CVS Health support the professional growth of Implementation Managers?
- CVS Health offers a robust training and coaching model designed to provide support, guidance, and resources for career growth. Additionally, experienced Implementation Managers play a pivotal role in mentoring new team members.
- What is the typical salary range for an Implementation Manager at CVS Health?
- The typical pay range for this Implementation Manager role at CVS Health is between $60,300.00 and $132,600.00 annually. This range is based on various factors including experience, education, and geography, and the position is also eligible for additional incentive programs.
- Can I apply for an Implementation Manager role at CVS Health if I don't have a Bachelor's degree?