Epic Automation Engineer
CVS Health · Albany, NY
- Hybrid
- Full-time
- $160,000 / year
- Albany, NY
Job highlights
- Builds and maintains automated Epic workflows.
- Develops monitoring and dashboards for Epic systems.
- Integrates Epic monitoring with ServiceNow for incident management.
- Automates compliance, security, and audit procedures.
- Collaborates with Epic teams to identify automation opportunities.
About the role
Epic Automation Engineer
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Job Description – Epic Automation Engineer
The Epic Automation Engineer is responsible for building and maintaining automated workflows, monitoring solutions, and system integrations that support Epic operational excellence. This role partners with Epic application, infrastructure, security, and service management teams to automate repeatable processes, improve observability, and streamline incident and compliance workflows.
Key Responsibilities
- Design, develop, and maintain automation solutions supporting Epic systems, infrastructure, and operations, including scripting, scheduling, and orchestration.
- Build automated monitoring and dashboards to track Epic system health, performance, and operational KPIs.
- Integrate Epic monitoring and alerting with ServiceNow to automate incident creation, routing, and tracking.
- Develop and maintain log analysis, alerting, and anomaly detection using enterprise monitoring tools (e.g., Splunk, AppDynamics).
- Automate compliance, security, and audit checks, generating actionable alerts and audit‑ready reports.
- Reduce manual operational effort by automating routine tasks such as health checks, validation steps, and data collection.
- Partner with Epic application teams (e.g., Client Systems, ODBA, Cogito) to identify automation opportunities and implement scalable solutions.
- Support Epic upgrades, migrations, and environment changes by building automation to validate readiness and post‑change health.
- Document automation solutions, runbooks, and operational standards.
Required Qualifications
- 5+ years Experience integrating monitoring and alerting tools with IT service management platforms (e.g., ServiceNow).
- Experience supporting or integrating with Epic systems or other healthcare platforms.
- Experience building automation and scripting solutions (e.g., PowerShell, Python, Bash, or equivalent).
- Strong understanding of enterprise system monitoring, logging, and alerting concepts.
- Ability to troubleshoot complex, cross‑system operational issues.
- Strong collaboration and communication skills.
Preferred Qualifications
- Experience automating Epic operational workflows or healthcare IT platforms.
- Familiarity with Splunk, AppDynamics, or similar monitoring tools.
- Experience with compliance or audit automation in regulated environments.
- Knowledge of infrastructure, networking, or database platforms supporting Epic.
- Epic certification or formal Epic training.
Key Competencies
- Automation and operational efficiency
- System observability and reliability
- Problem solving and root‑cause analysis
- Cross‑team collaboration
- Security and compliance awareness
Education
Bachelor's degree preferred/specialized training/relevant professional qualification.
Key skills/competency
- Epic Automation Engineer
- Automation Solutions
- System Integrations
- ServiceNow
- Splunk
- AppDynamics
- Python
- PowerShell
- System Monitoring
- Healthcare IT
Skills & topics
- Epic Automation Engineer
- Automation
- Scripting
- Python
- PowerShell
- ServiceNow
- Splunk
- AppDynamics
- Healthcare IT
- System Monitoring
- IT Operations
- System Integration
- Compliance Automation
- Full-time
- Engineer
How to get hired
- Tailor your resume: Highlight experience with automation, scripting (Python, PowerShell), and healthcare IT platforms like Epic and ServiceNow.
- Showcase your skills: Quantify achievements in reducing manual effort and improving system observability with specific metrics.
- Prepare for technical interviews: Be ready to discuss troubleshooting complex cross-system issues and designing automation solutions.
- Understand the company culture: Emphasize collaboration, innovation, and a commitment to improving healthcare experiences at CVS Health.
- Network effectively: Connect with current employees on LinkedIn to gain insights into the role and company.
Technical preparation
Master Python, PowerShell, or Bash for scripting.,Practice with ServiceNow and ITSM integrations.,Familiarize yourself with Splunk and AppDynamics.,Understand Epic system architecture and operations.
Behavioral questions
Describe a complex automation challenge you solved.,How do you collaborate with cross-functional teams?,How do you ensure security and compliance in automation?,How do you prioritize and manage multiple automation projects?
Frequently asked questions
- What are the key technical skills required for the Epic Automation Engineer role at CVS Health?
- The Epic Automation Engineer role at CVS Health requires strong experience in building automation and scripting solutions using languages like PowerShell, Python, or Bash. You'll also need a solid understanding of enterprise system monitoring, logging, and alerting concepts, as well as experience integrating these tools with IT service management platforms like ServiceNow. Familiarity with tools such as Splunk or AppDynamics is also highly valued.
- What is the typical career path for an Epic Automation Engineer at CVS Health?
- As an Epic Automation Engineer at CVS Health, you can expect opportunities for growth within IT operations and automation. Potential career paths include progressing to Senior Automation Engineer, leading automation initiatives, or specializing in specific areas like system observability, cloud automation, or IT service management. Your experience with healthcare platforms like Epic also opens doors to broader roles within the healthcare IT sector.
- How does CVS Health support professional development for its Epic Automation Engineers?
- CVS Health is committed to the growth of its employees. For an Epic Automation Engineer, this could include formal training on Epic systems, certifications in monitoring tools like Splunk or AppDynamics, and opportunities to attend industry conferences. The company's emphasis on innovation and continuous improvement also fosters a learning environment where you can develop new skills and take on challenging projects.
- What kind of impact can an Epic Automation Engineer have at CVS Health?
- An Epic Automation Engineer at CVS Health plays a critical role in ensuring the operational excellence of vital healthcare systems. By automating routine tasks, improving system observability, and streamlining incident and compliance workflows, you directly contribute to a more connected, convenient, and compassionate health experience for patients and providers. Your work helps reduce manual effort, enhance system reliability, and ensure the security and compliance of sensitive health data.
- What is the work environment like for an Epic Automation Engineer at CVS Health?
- The work environment for an Epic Automation Engineer at CVS Health is collaborative and innovative. You'll work alongside dedicated colleagues across various teams, including Epic application, infrastructure, security, and service management. The company fosters a culture where people care deeply, innovate with purpose, and are accountable for safety and quality, all aimed at simplifying healthcare.
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