Business Monitoring Operations Analyst
@ CVS Health

Hybrid
$70,000
Hybrid
Full Time
Posted 20 hours ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @cvshealth.com
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Job Details

Overview

At CVS Health, we’re building a world of health around every consumer. As the nation’s leading health solutions company, CVS Health serves millions through local presence and digital channels.

Position Summary

As a Business Monitoring Operations Analyst, you will oversee and evaluate programs managed by the product team. You will gather detailed information on program objectives, designs, data flows, and KPIs/OPIs to assess system health. Your role involves data analysis, reviewing KPI dashboards, and cross-functional collaboration to resolve issues and ensure smooth operations.

Responsibilities

Monitoring & Analysis (45%): Conduct ongoing monitoring, update workbooks, provide data-driven insights, and escalate issues.

Cross-Functional Communication (25%): Act as a liaison between Product and Development teams, deliver monthly readouts, and communicate daily status updates.

Requirements, Documentation & Tool Management (25%): Manage documentation in Rally, SharePoint; track monitoring questions, log defects, and maintain KPI requirements.

Administrative & Career Development (5%): Participate in administrative duties and professional development initiatives.

Required Qualifications

  • Strong analytical skills to interpret complex data
  • Excellent written and verbal communication
  • Ability to collaborate across organizational levels
  • Proficiency in SQL (1-3 years experience)
  • Detail-oriented with strong documentation skills

Preferred Qualifications

  • Experience with GCP, Teradata, Oracle
  • Tableau experience and healthcare industry background
  • Understanding health insurance and PBM operations

Education & Hours

Bachelor's Degree preferred or equivalent work experience.Anticipated weekly hours: 40 (Full time)

Pay & Benefits

Typical pay range: $43,888.00 - $102,081.00 with eligibility for bonus and other benefits. Comprehensive benefits include medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, and more.

Application Window

Application window closes on: 10/13/2025.

Key skills/competency

  • Data Analysis
  • SQL
  • KPI Monitoring
  • Cross-functional Communication
  • Documentation
  • Problem Solving
  • Attention to Detail
  • Dashboard Reporting
  • Process Improvement
  • Healthcare Knowledge
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How to Get Hired at CVS Health

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to CVS Health requirements.
  • Highlight SQL expertise: Emphasize data analysis experience.
  • Research CVS Health: Review company culture and values.
  • Prepare examples: Demonstrate communication across teams.

📝 Interview Preparation Advice

Technical Preparation

Review SQL queries and database functions.
Practice KPI dashboard interpretation techniques.
Study dataflow and process diagram creation.
Brush up on reporting tool usage.

Behavioral Questions

Describe a complex problem you solved.
Explain teamwork in cross-functional projects.
Discuss handling tight deadlines effectively.
Share how you manage feedback and improvement.

Frequently Asked Questions