Governance Administration Specialist @ Customers Bank
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About Customers Bank
At Customers Bank, we believe in working hard, working smart, and working together to deliver memorable customer experiences. Our vision, mission, and values guide us in achieving excellence. Passion, attitude, creativity, integrity, alignment, and execution are the cornerstones of our behaviors. Personal development plans are encouraged to achieve both personal and professional potential.
Who is Customers Bank?
Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. They provide dedicated personal service, innovative solutions, and a reliable financial foundation to individuals, businesses, and families.
What You’ll Do
The Governance Administration Specialist will support the implementation and administration of enhanced metrics, policies, procedures, and reporting processes. The role works closely with the Governance lead and various teams to ensure compliance and improvement of governance structures.
- Administer and manage enhanced governance metrics and policies.
- Ensure timely reporting of governance metrics to management and regulators.
- Collaborate with teams for accurate documentation and audit readiness.
- Prepare evidence packages for audits and regulatory exams.
- Track and escalate deviations in governance procedures.
What Do You Need?
A bachelor's degree in business, finance, or a related field plus 3+ years of experience in governance, compliance, or policy administration. Financial services experience is preferred. Candidates should demonstrate strong analytical, organizational, and communication skills along with ability to work collaboratively.
Technology Skills
Proficiency in the Microsoft Suite and a willingness to learn Customers Bank applications.
Key skills/competency
- governance
- administration
- compliance
- metrics
- policies
- reporting
- documentation
- analysis
- audit
- collaboration
How to Get Hired at Customers Bank
🎯 Tips for Getting Hired
- Research Customers Bank's culture: Study their mission, values, and recent news.
- Customize your resume: Highlight governance and compliance experiences.
- Emphasize analytical skills: Showcase metrics and reporting expertise.
- Prepare for interviews: Review governance frameworks and case studies.